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CNN Live At Daybreak

Satisfaction Survey: GM has 6 of Top 10 Spots

Aired August 14, 2003 - 06:15   ET

THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.


THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.


CAROL COSTELLO, CNN ANCHOR: Time for a little business buzz right now. Are you in the market for a car, then you may want to know which car buyers have the best experience.
Carrie Lee live in New York at the Nasdaq site with more on that.

Good morning -- Carrie.

CARRIE LEE, CNN FINANCIAL NEWS CORRESPONDENT: Good morning, Carol.

General Motors, one of the big three automakers, those customers drove away the happiest from car dealerships. Now this is according to a JD Powers and Associates survey. They looked at buyers from 2002 as well as 2003 and found that the world's largest carmaker took the top -- took 6 of the top 10 spots in a car buying satisfaction survey.

Now JD Powers asked customers how satisfied they were with the dealership's facility, with sales people, financing, pricing and delivery. Of the GM makes and models, Cadillac came in first, followed by Porsche, Lincoln and Mercury. Now Saturn, which actually ranked No. 1 for the past three years, actually fell to No. 5. Suzuki buyers had the least satisfying shopping experience.

And JD Powers does say, though, that the overall average did increase. That could very well be because of the cost to borrow money has been lowered. Lower interest rates mean lower monthly payments. And obviously, Carol, when you have to pay less for a car that's going to put a smile on pretty much everyone's face, right?

COSTELLO: Yes, you have got that right. Carrie Lee, you'll join us in the next half hour. Thanks so much.

TO ORDER A VIDEO OF THIS TRANSCRIPT, PLEASE CALL 800-CNN-NEWS OR USE OUR SECURE ONLINE ORDER FORM LOCATED AT www.fdch.com






Aired August 14, 2003 - 06:15   ET
THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.
CAROL COSTELLO, CNN ANCHOR: Time for a little business buzz right now. Are you in the market for a car, then you may want to know which car buyers have the best experience.
Carrie Lee live in New York at the Nasdaq site with more on that.

Good morning -- Carrie.

CARRIE LEE, CNN FINANCIAL NEWS CORRESPONDENT: Good morning, Carol.

General Motors, one of the big three automakers, those customers drove away the happiest from car dealerships. Now this is according to a JD Powers and Associates survey. They looked at buyers from 2002 as well as 2003 and found that the world's largest carmaker took the top -- took 6 of the top 10 spots in a car buying satisfaction survey.

Now JD Powers asked customers how satisfied they were with the dealership's facility, with sales people, financing, pricing and delivery. Of the GM makes and models, Cadillac came in first, followed by Porsche, Lincoln and Mercury. Now Saturn, which actually ranked No. 1 for the past three years, actually fell to No. 5. Suzuki buyers had the least satisfying shopping experience.

And JD Powers does say, though, that the overall average did increase. That could very well be because of the cost to borrow money has been lowered. Lower interest rates mean lower monthly payments. And obviously, Carol, when you have to pay less for a car that's going to put a smile on pretty much everyone's face, right?

COSTELLO: Yes, you have got that right. Carrie Lee, you'll join us in the next half hour. Thanks so much.

TO ORDER A VIDEO OF THIS TRANSCRIPT, PLEASE CALL 800-CNN-NEWS OR USE OUR SECURE ONLINE ORDER FORM LOCATED AT www.fdch.com