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Business Traveller

CNN BUSINESS TRAVELLER

Aired September 14, 2003 - 08:30   ET

THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.


THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.


(BEGIN VIDEO CLIP)
UNIDENTIFIED MALE: Hi. To Hong Kong? Can I have your ticket and passport please?

(END VIDEO CLIP)

RICHARD QUEST, CNN ANCHOR: Hello and welcome to CNN BUSINESS TRAVELLER. I'm Richard Quest, once again on the road, at the London Heathrow Airport, about to go to Hong Kong. Another business trip, one of dozens that we'll do every year. In fact, we do so many business trips we can do them in our sleep. What can possibly go wrong?

(BEGIN VIDEO CLIP)

QUEST (voice-over): We're going to show you what to do when last night's dinner starts to backfire, avoid getting ill on the road. And your suitcase, it can't take the lifestyle of the war warrior. Which bags can stand the heat?

(END VIDEO CLIP)

First though, now for the easy bit. Ticket and passport retrieved. Time to check in for the flight to Hong Kong.

UNIDENTIFIED MALE: Thank you. Sorry, sir. Your passport is out of date.

(BEGIN VIDEO CLIP)

QUEST (voice-over): Passport, tickets, credit cards. The mantra of every business traveler before he or she steps foot out of the door.

If you turn up to the airport without these, you're in trouble. So what can you do?

RICHARD MORRIS, RCO CONSULAR DIVISION: You need to get in touch with the high commission or consulate or embassy as soon as you can. If you're well prepared, you'll have made sure that you've got a note of the numbers down with you already before you travel.

Many countries can give their nations an emergency passport or an emergency travel document of some kind which is valid for one trip only in most circumstances.

It's going to really help is you've got a copy of the original document with you as well.

SIMON EVANS , AIRT TRANSPORT USERS CONSULTANT: You will be required either to buy a new ticket -- in fact, that is the procedure most airlines follow, and then you can claim back the value of the value of the ticket that you've lost, but probably only after about six months. Or if you're very lucky, they may issue you the ticket and only charge you a modest admin fee, but they will ask you to sign a form to say that if your lost ticket is subsequently used fraudulently, then you will reimburse them for the new ticket.

SANDRA QUINN, APACS: Before you go away, you should always look at your wallet to see what you're going to be taking with you when you go overseas, to make sure that you have a note of telephone numbers that you may need to contact if your card is lost or stolen.

Really good advice to take at least two cards with you, perhaps a Visa or MasterCard, or sometimes an American Express card, because that can give you access to instant cash if, for example, that were to go missing.

QUEST: And most important, remember to copy those essential documents, keep them separate. You never know when you'll need them.

(END VIDEO CLIP)

Welcome to Honk Kong International Airport. I've made the 12 hour flight here in one piece, and I'm delighted to say on baggage carousel No. 7, my luggage has also made it in one piece. It's one of the biggest concerns for the traveling executive.

But once you've checked your baggage, oh, dear, you never really know what might happen.

So, on this month's CNN BUSINESS TRAVELLER, we road test the luggage that will help you survive.

(BEGIN VIDEOTAPE)

UNIDENTIFIED MALE: This is Tumi's 24-inch expandable suitcase. It's excellent if you're going away on a long business trip and you want to haul a number of suits as well as an amount of clothing.

UNIDENTIFIED MALE: This is a 75-centimeter upright from the 800- series Xylem range. The material is a durable polyester-nylon mix, but is also very lightweight as well as durable.

ROGER COLLIS "INTERNATIONAL HERALD TRIBUNE": Hello. I'm Roger Collis. Let's put these bags to the test.

As you can see, these are both pretty bulky, pretty heavy pieces of baggage. Fill them up with your clothes and other things and they get really heavy. But they're both very maneuverable, very light on their wheels, and actually the Samsonite here has a very good device on the handle which enables you to maneuver the handle with your hand.

The Tumi is very big and is more, I would say, the modern equivalent of the steamer trunk. So this might be ideal for an around-the-world trip with lots and lots of clothes and lots of stuff that you want to take around the world or on a cruise.

So we've looked at the big bags, now let's look at the smaller carryon cabin bags.

We have here the Louis Vuitton, which is a solid bag, the Delsey, which is a carryon shoulder bag, expandable. Now let's do the packing test.

I'm not very good at this. I should really put that one on a hanger, but not tonight. And my sponge bag. I mustn't forget that.

I much prefer the carryon bag with the shoulder strap, but remember, if it gets very full and heavy, the shoulder strap can cause you a lot of grief on your shoulder.

The Louis Vuitton is a beautifully engineered piece of baggage, but it's very, very heavy. It's leather, after all, so be very careful with this, if you're trying to take it into the cabin. On the other hand, it would make good hold luggage as well, if you want to take stuff onboard, but I don't believe in taking luggage onboard. I believe in being a light traveler, and frankly, this is my executive -- they're not necessarily Piggy Bags, but executive PVC bags -- and believe me, you can get away with an awful lot of luggage, an awful lot of weight, in a couple of these, that isn't even noticed when you check in.

(END VIDEO CLIP)

QUEST: You can find out more information about all that luggage when you visit our Web site, a mine of information for the traveling executive. It's at cnn.com/businesstraveller. And we want to hear about your nightmare journeys, the business trips you'd like to forget. E-mail me. It's at quest@cnn.com. The best and the worst go on the Web site, a debate will begin. Quest@cnn.com.

Coming up after the break.

(BEGIN VIDEO CLIP)

QUEST (voice-over): The traveler who knows a thing or two about surviving life on the road. We spend a day with the explorer, David Hempleman-Adams.

(COMMERCIAL BREAK)

QUEST: The urge to try something -- what's this?

UNIDENTIFIED FEMALE: Beef, pork, chicken.

QUEST: Beef, pork, chicken. Almost irresistible. But you want to try a local delicacy when you're on the road. But what do you do when that foreign food decides to get its revenge?

Now an upset stomach is just one thing that can affect you. How do you handle illness when on the road? We've got two views. One from the Western doctor, the other from the Chinese herbalist.

(BEGIN VIDEOTAPE)

DR. RICHARD DAOWOOD, TRAVELERS' HEALTH EXPERT: Business travelers are apt to be a little bit complacent about some of the risks. They think that because they've traveled so often, because they've been to the same destination over and over again, there's no need to do anything special.

They don't update their knowledge and they take some of the precautions really for granted.

DR. ALBERT LAUNG, HONG KONG BAPTIST UNIVERSITY: The most common problem is jet and food poisoning, migraines and indigestion, and that sort of thing.

DAOWOOD: We like to spend a little time educating people about presenting the risks of, for example, stomach problems, choosing the right food, avoiding things that might be a little bit more tempting, such as sumptuous hotel buffets that have been left out to incubate the bugs for a long time.

LAUNG: I think using acupuncture or acupressure will be very effective. Sometimes even diarrhea can be stopped, you know, by putting the needle in the right point. But then if you want to have real treatment or cure, than using an herbal remedy is the right way.

LAUNG: You know exactly where it is, then you can just use your thumbs and fingers to press it and massage it, and then you can use your fingers to heat the scalp of the head and then you feel better in a short time.

DAOWOOD: The things I would include are insect repellant, because I hate being bitten, antibiotics to treat a bad dose of travelers diarrhea.

LAUNG: I normally would take along with me some Chinese medicine, which is very good in treating indigestion and stomach problems, some very mild form of food poisoning. You know, if you just have a few tablets, it will stop the symptoms.

(END VIDEOTAPE)

QUEST: Sound advice from the health experts.

And if you're still troubled by a bit of travelers tummy, perhaps what you need to do is get some fresh air. Come up to Hong Kong's famous peak and enjoy the view. I took the easy way up on the tram. One man who'd relish coming up here the hard way is the explorer David Hempleman-Adams. Once more, he wouldn't be worried by a sniffle or two.

We went on the road.

(BEGIN VIDEOTAPE)

DAVID HEMPLEMAN-ADAMS, EXPLORER: I think you've got to be pretty thick-skinned sometimes. These trips take two or three years to plan and you get to your goal, and for no reason at all things go wrong.

To put a crisis in business travel into perspective, what I often do is just think what would I be doing if I were out on the ice.

I remember once I was with a friend at the North Pole and we had to wait nearly six days for the aircraft to come in, and the weather was the wrong weather. There was poor visibility, and we were floating slowly, slowly away from the pole, and the batteries were going. But there was nothing we could do, so we just chilled out as we were and enjoyed it.

And it was interesting. When I got back and you get into the real world again, how the stress levels and adrenaline start to go, and if the airplane is 20 minutes late, you start to strum your fingers.

I think I'm definitely fastidious when I'm planning for an exploration because, for example, I did a trip to the South Pole, and if I had forgotten my matches, then it was going to cost something like $25,000 to bring in a box of matches. So you've got to get all those little things right, otherwise, you know, your life is on the line.

And there's not going to be a little private Christmas down there, a little checklist saying, "Hey, (UNINTELLIGIBLE) have you forgotten your mat shoes (ph) or have you got second batteries" or does this work or does that work. You've got to do it yourself.

One thing I've learned, I can go without shaving. On the North Pole ski trip, which was 70 days, it's not a problem actually not to was for 70 days, or change your clothing. That's not a big day. But I have to just clean my teeth. Each night and each morning. I just can't do without that.

I think the crucial thing is over the years you get to realize you can have the best team in the world, you can bring guys from all around the world to help you, and you can have the best equipment in the world, but the bottom line is, it's normally the weather that lets you get through or not. Mother Nature is a powerful beast, and whatever you do sometimes, you're not going to beat her, and you just have to shrug your shoulders and just say, "OK, well, maybe next time."

(END VIDEOTAPE)

QUEST: And coming up after the break, the nightmare journey continues. How to tell your boss the really bad news. And relieving stress the Chinese way, a different approach to taking time out, in a moment.

(COMMERCIAL BREAK)

QUEST: Welcome back to CNN BUSINESS TRAVELLER in Hong Kong.

By now you're really feeling the pain of the traveling executive. Your lost passport, your luggage that was destroyed on the way, and that bout of food poisoning that gave you indigestion because you'd eaten something that you shouldn't. You're really wishing you'd stayed at home because this has been a trip to the other side of the world, a business- class ticket, a 5-star hotel, it's costing your company thousands, and then the ultimate, the very reason for your journey is destroyed. You lose the contract. The deal is off. And worse still, you now have to tell your boss on the phone. No wonder despair sets in.

(BEGIN VIDEOTAPE)

UNIDENTIFIED MALE: Hello.

QUEST: Charles, Richard Quest.

UNIDENTIFIED MALE: Hello, Richard.

QUEST: Charles, I've got bad news.

UNIDENTIFIED MALE: I don't want bad news. I want good news.

QUEST: Well, I'm afraid to say there isn't any good news. I've managed to screw it up. We've lost the contract.

NANCY FRIEDMAN, TELEPHONE DOCTOR: Richard, I've said it before, I'll say it again: do not start a sentence with negative information. You wont' go anywhere with it. Start with something positive. If you want to do the "Boss, I've got some good news and some not so good news," that might soften the blow. A little humor there, if you will. But you've got to find the good news first.

UNIDENTIFIED MALE: How did you do that?

QUEST: I don't know. I thought I put my best foot forward. I thought I had gone in there and -- I thought I'd done everything that I should have done. I clearly didn't.

FRIEDMAN: Richard, you don't need to do an autopsy on every last sale. This is not necessary. You do need to know what happened, and in your own opinion why you lost it. And here comes the key point, Richard, darling, you need to include your management. You need to say what happens and just put it on their lap and say, "What could I have done better, boss? How would you have handled it"? Get their involvement.

UNIDENTIFIED MALE: It cost me money to fly you out there. It cost me money to have you out of the team. Do you really think I'd waste my money sending you into a pitch situation which we had.

(CROSSTALK)

UNIDENTIFIED MALE: You listen to me. You listen to me.

QUEST: No, no, no. You listen to me. You were not in that meeting. They had made up their mind.

FRIEDMAN: Richard, if you're going to get angry with the boss, you're angry at the wrong person. It just doesn't make sense to get angry at the boss. The boss is there to help you. They want you to work, they want you to do good work. They want you to sell. So they're there to help you. It doesn't make sense to get angry at the boss.

QUEST: All right. Bye.

FRIEDMAN: Richard, as a friend, I'm telling you, go have a drink. Relax. All right? This is not the end of the world? Richard? Richard, are you there? Richard, did you leave me? Richard?

(END VIDEOTAPE)

QUEST: Now that's what I call relieving stress. Much better than a hot bath or a brisk walk. In fact, many business people are finding that martial arts is a better way to unwind from the stress of the day than, for example, going to the gym.

You're taking all that pent up anger and channeling it into positive energy.

(BEGIN VIDEOTAPE)

MEARA ERDOZAIN, CNN CORRESPONDENT (voice-over): A gym in Hong Kong. Not the kind of gym most of us are used to. Still, you still get the workout and the muscles. You still get the machines. And if you push yourself too hard, you'll still get hurt.

The difference is what they're teaching here. WingTsun Kung Fu. More and more people living stressful lives are taking it up, like Brandon Rear (ph), an actor from Germany. Kung Fu has changed his day to day life.

UNIDENTIFIED MALE: It's built up my self-confidence a lot and it makes me really, really very relaxed. One of the big parts of it is the part of the philosophy, the part of mental training. You do meditation, you do all this chi things, so you can get rid of all the tension you have during the day.

LEUNG TING, KUNG FU INSTRUCTOR: So this is why you learn to (UNINTELLIGIBLE). It's like you are using a machine gun. If you're going to use a machine gun.

ERDOZAIN: Professor Leung Ting started teaching Kung Fu in the 60's in Hong Kong. Back then, it was viewed as a violent fighting technique. Now it's taught in more than 63 countries.

TING: Don't use your lungs to break, OK. Use your tummy to breath.

ERDOZAIN: Leung Ting believes the philosophy of WingTsun applies directly to the life of the businessman. It's all about taking a logical and direct step to get what you want while staying relaxed.

TING: In business life, OK, if you say, OK, I have to go to school by car. If your car broke down, what can you do? Most people get nervous. "My car broke down! I cannot go!"

Hey, look, you can call a cab. You can even walk. If you think walking is too long, you can even go by train. So there's another way.

ERDOZAIN: A breathing technique, hurling your partner across the room, punching your opponent. Not only can you channel all that stress into something physical, but WingTsun is quick and simple to learn.

UNIDENTIFIED MALE: Once you get the basics, and you can get it very, very fast, you can do it everywhere. Do it in your hotel room, even do it in the plane sometimes. Do it in the park.

ERDOZAIN: At the end of the day, WingTsun is all about self-defense. How to get your enemy before he gets you. It can extend from the gym to the board room, though when using it on the competition, it's best to apply the philosophy and not the moves.

For CNN BUSINESS TRAVELLER, I'm Meara Erdozain, in Hong Kong.

(END VIDEOTAPE)

QUEST: And if all that Kung Fu was a little too much, perhaps you'd like to try some Tai Chi, with a sword here at Victoria Park. But get here early. They start at 5:00 in the morning and they're gone by 8:00.

And that's it for this edition of CNN BUSINESS TRAVELLER, "The Nightmare Journey."

I'm Richard Quest, in Hong Kong. Wherever your travels may take you, I hope its profitable and peaceful. I'll see you next month.

END

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Aired September 14, 2003 - 08:30:00   ET
THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.
(BEGIN VIDEO CLIP)
UNIDENTIFIED MALE: Hi. To Hong Kong? Can I have your ticket and passport please?

(END VIDEO CLIP)

RICHARD QUEST, CNN ANCHOR: Hello and welcome to CNN BUSINESS TRAVELLER. I'm Richard Quest, once again on the road, at the London Heathrow Airport, about to go to Hong Kong. Another business trip, one of dozens that we'll do every year. In fact, we do so many business trips we can do them in our sleep. What can possibly go wrong?

(BEGIN VIDEO CLIP)

QUEST (voice-over): We're going to show you what to do when last night's dinner starts to backfire, avoid getting ill on the road. And your suitcase, it can't take the lifestyle of the war warrior. Which bags can stand the heat?

(END VIDEO CLIP)

First though, now for the easy bit. Ticket and passport retrieved. Time to check in for the flight to Hong Kong.

UNIDENTIFIED MALE: Thank you. Sorry, sir. Your passport is out of date.

(BEGIN VIDEO CLIP)

QUEST (voice-over): Passport, tickets, credit cards. The mantra of every business traveler before he or she steps foot out of the door.

If you turn up to the airport without these, you're in trouble. So what can you do?

RICHARD MORRIS, RCO CONSULAR DIVISION: You need to get in touch with the high commission or consulate or embassy as soon as you can. If you're well prepared, you'll have made sure that you've got a note of the numbers down with you already before you travel.

Many countries can give their nations an emergency passport or an emergency travel document of some kind which is valid for one trip only in most circumstances.

It's going to really help is you've got a copy of the original document with you as well.

SIMON EVANS , AIRT TRANSPORT USERS CONSULTANT: You will be required either to buy a new ticket -- in fact, that is the procedure most airlines follow, and then you can claim back the value of the value of the ticket that you've lost, but probably only after about six months. Or if you're very lucky, they may issue you the ticket and only charge you a modest admin fee, but they will ask you to sign a form to say that if your lost ticket is subsequently used fraudulently, then you will reimburse them for the new ticket.

SANDRA QUINN, APACS: Before you go away, you should always look at your wallet to see what you're going to be taking with you when you go overseas, to make sure that you have a note of telephone numbers that you may need to contact if your card is lost or stolen.

Really good advice to take at least two cards with you, perhaps a Visa or MasterCard, or sometimes an American Express card, because that can give you access to instant cash if, for example, that were to go missing.

QUEST: And most important, remember to copy those essential documents, keep them separate. You never know when you'll need them.

(END VIDEO CLIP)

Welcome to Honk Kong International Airport. I've made the 12 hour flight here in one piece, and I'm delighted to say on baggage carousel No. 7, my luggage has also made it in one piece. It's one of the biggest concerns for the traveling executive.

But once you've checked your baggage, oh, dear, you never really know what might happen.

So, on this month's CNN BUSINESS TRAVELLER, we road test the luggage that will help you survive.

(BEGIN VIDEOTAPE)

UNIDENTIFIED MALE: This is Tumi's 24-inch expandable suitcase. It's excellent if you're going away on a long business trip and you want to haul a number of suits as well as an amount of clothing.

UNIDENTIFIED MALE: This is a 75-centimeter upright from the 800- series Xylem range. The material is a durable polyester-nylon mix, but is also very lightweight as well as durable.

ROGER COLLIS "INTERNATIONAL HERALD TRIBUNE": Hello. I'm Roger Collis. Let's put these bags to the test.

As you can see, these are both pretty bulky, pretty heavy pieces of baggage. Fill them up with your clothes and other things and they get really heavy. But they're both very maneuverable, very light on their wheels, and actually the Samsonite here has a very good device on the handle which enables you to maneuver the handle with your hand.

The Tumi is very big and is more, I would say, the modern equivalent of the steamer trunk. So this might be ideal for an around-the-world trip with lots and lots of clothes and lots of stuff that you want to take around the world or on a cruise.

So we've looked at the big bags, now let's look at the smaller carryon cabin bags.

We have here the Louis Vuitton, which is a solid bag, the Delsey, which is a carryon shoulder bag, expandable. Now let's do the packing test.

I'm not very good at this. I should really put that one on a hanger, but not tonight. And my sponge bag. I mustn't forget that.

I much prefer the carryon bag with the shoulder strap, but remember, if it gets very full and heavy, the shoulder strap can cause you a lot of grief on your shoulder.

The Louis Vuitton is a beautifully engineered piece of baggage, but it's very, very heavy. It's leather, after all, so be very careful with this, if you're trying to take it into the cabin. On the other hand, it would make good hold luggage as well, if you want to take stuff onboard, but I don't believe in taking luggage onboard. I believe in being a light traveler, and frankly, this is my executive -- they're not necessarily Piggy Bags, but executive PVC bags -- and believe me, you can get away with an awful lot of luggage, an awful lot of weight, in a couple of these, that isn't even noticed when you check in.

(END VIDEO CLIP)

QUEST: You can find out more information about all that luggage when you visit our Web site, a mine of information for the traveling executive. It's at cnn.com/businesstraveller. And we want to hear about your nightmare journeys, the business trips you'd like to forget. E-mail me. It's at quest@cnn.com. The best and the worst go on the Web site, a debate will begin. Quest@cnn.com.

Coming up after the break.

(BEGIN VIDEO CLIP)

QUEST (voice-over): The traveler who knows a thing or two about surviving life on the road. We spend a day with the explorer, David Hempleman-Adams.

(COMMERCIAL BREAK)

QUEST: The urge to try something -- what's this?

UNIDENTIFIED FEMALE: Beef, pork, chicken.

QUEST: Beef, pork, chicken. Almost irresistible. But you want to try a local delicacy when you're on the road. But what do you do when that foreign food decides to get its revenge?

Now an upset stomach is just one thing that can affect you. How do you handle illness when on the road? We've got two views. One from the Western doctor, the other from the Chinese herbalist.

(BEGIN VIDEOTAPE)

DR. RICHARD DAOWOOD, TRAVELERS' HEALTH EXPERT: Business travelers are apt to be a little bit complacent about some of the risks. They think that because they've traveled so often, because they've been to the same destination over and over again, there's no need to do anything special.

They don't update their knowledge and they take some of the precautions really for granted.

DR. ALBERT LAUNG, HONG KONG BAPTIST UNIVERSITY: The most common problem is jet and food poisoning, migraines and indigestion, and that sort of thing.

DAOWOOD: We like to spend a little time educating people about presenting the risks of, for example, stomach problems, choosing the right food, avoiding things that might be a little bit more tempting, such as sumptuous hotel buffets that have been left out to incubate the bugs for a long time.

LAUNG: I think using acupuncture or acupressure will be very effective. Sometimes even diarrhea can be stopped, you know, by putting the needle in the right point. But then if you want to have real treatment or cure, than using an herbal remedy is the right way.

LAUNG: You know exactly where it is, then you can just use your thumbs and fingers to press it and massage it, and then you can use your fingers to heat the scalp of the head and then you feel better in a short time.

DAOWOOD: The things I would include are insect repellant, because I hate being bitten, antibiotics to treat a bad dose of travelers diarrhea.

LAUNG: I normally would take along with me some Chinese medicine, which is very good in treating indigestion and stomach problems, some very mild form of food poisoning. You know, if you just have a few tablets, it will stop the symptoms.

(END VIDEOTAPE)

QUEST: Sound advice from the health experts.

And if you're still troubled by a bit of travelers tummy, perhaps what you need to do is get some fresh air. Come up to Hong Kong's famous peak and enjoy the view. I took the easy way up on the tram. One man who'd relish coming up here the hard way is the explorer David Hempleman-Adams. Once more, he wouldn't be worried by a sniffle or two.

We went on the road.

(BEGIN VIDEOTAPE)

DAVID HEMPLEMAN-ADAMS, EXPLORER: I think you've got to be pretty thick-skinned sometimes. These trips take two or three years to plan and you get to your goal, and for no reason at all things go wrong.

To put a crisis in business travel into perspective, what I often do is just think what would I be doing if I were out on the ice.

I remember once I was with a friend at the North Pole and we had to wait nearly six days for the aircraft to come in, and the weather was the wrong weather. There was poor visibility, and we were floating slowly, slowly away from the pole, and the batteries were going. But there was nothing we could do, so we just chilled out as we were and enjoyed it.

And it was interesting. When I got back and you get into the real world again, how the stress levels and adrenaline start to go, and if the airplane is 20 minutes late, you start to strum your fingers.

I think I'm definitely fastidious when I'm planning for an exploration because, for example, I did a trip to the South Pole, and if I had forgotten my matches, then it was going to cost something like $25,000 to bring in a box of matches. So you've got to get all those little things right, otherwise, you know, your life is on the line.

And there's not going to be a little private Christmas down there, a little checklist saying, "Hey, (UNINTELLIGIBLE) have you forgotten your mat shoes (ph) or have you got second batteries" or does this work or does that work. You've got to do it yourself.

One thing I've learned, I can go without shaving. On the North Pole ski trip, which was 70 days, it's not a problem actually not to was for 70 days, or change your clothing. That's not a big day. But I have to just clean my teeth. Each night and each morning. I just can't do without that.

I think the crucial thing is over the years you get to realize you can have the best team in the world, you can bring guys from all around the world to help you, and you can have the best equipment in the world, but the bottom line is, it's normally the weather that lets you get through or not. Mother Nature is a powerful beast, and whatever you do sometimes, you're not going to beat her, and you just have to shrug your shoulders and just say, "OK, well, maybe next time."

(END VIDEOTAPE)

QUEST: And coming up after the break, the nightmare journey continues. How to tell your boss the really bad news. And relieving stress the Chinese way, a different approach to taking time out, in a moment.

(COMMERCIAL BREAK)

QUEST: Welcome back to CNN BUSINESS TRAVELLER in Hong Kong.

By now you're really feeling the pain of the traveling executive. Your lost passport, your luggage that was destroyed on the way, and that bout of food poisoning that gave you indigestion because you'd eaten something that you shouldn't. You're really wishing you'd stayed at home because this has been a trip to the other side of the world, a business- class ticket, a 5-star hotel, it's costing your company thousands, and then the ultimate, the very reason for your journey is destroyed. You lose the contract. The deal is off. And worse still, you now have to tell your boss on the phone. No wonder despair sets in.

(BEGIN VIDEOTAPE)

UNIDENTIFIED MALE: Hello.

QUEST: Charles, Richard Quest.

UNIDENTIFIED MALE: Hello, Richard.

QUEST: Charles, I've got bad news.

UNIDENTIFIED MALE: I don't want bad news. I want good news.

QUEST: Well, I'm afraid to say there isn't any good news. I've managed to screw it up. We've lost the contract.

NANCY FRIEDMAN, TELEPHONE DOCTOR: Richard, I've said it before, I'll say it again: do not start a sentence with negative information. You wont' go anywhere with it. Start with something positive. If you want to do the "Boss, I've got some good news and some not so good news," that might soften the blow. A little humor there, if you will. But you've got to find the good news first.

UNIDENTIFIED MALE: How did you do that?

QUEST: I don't know. I thought I put my best foot forward. I thought I had gone in there and -- I thought I'd done everything that I should have done. I clearly didn't.

FRIEDMAN: Richard, you don't need to do an autopsy on every last sale. This is not necessary. You do need to know what happened, and in your own opinion why you lost it. And here comes the key point, Richard, darling, you need to include your management. You need to say what happens and just put it on their lap and say, "What could I have done better, boss? How would you have handled it"? Get their involvement.

UNIDENTIFIED MALE: It cost me money to fly you out there. It cost me money to have you out of the team. Do you really think I'd waste my money sending you into a pitch situation which we had.

(CROSSTALK)

UNIDENTIFIED MALE: You listen to me. You listen to me.

QUEST: No, no, no. You listen to me. You were not in that meeting. They had made up their mind.

FRIEDMAN: Richard, if you're going to get angry with the boss, you're angry at the wrong person. It just doesn't make sense to get angry at the boss. The boss is there to help you. They want you to work, they want you to do good work. They want you to sell. So they're there to help you. It doesn't make sense to get angry at the boss.

QUEST: All right. Bye.

FRIEDMAN: Richard, as a friend, I'm telling you, go have a drink. Relax. All right? This is not the end of the world? Richard? Richard, are you there? Richard, did you leave me? Richard?

(END VIDEOTAPE)

QUEST: Now that's what I call relieving stress. Much better than a hot bath or a brisk walk. In fact, many business people are finding that martial arts is a better way to unwind from the stress of the day than, for example, going to the gym.

You're taking all that pent up anger and channeling it into positive energy.

(BEGIN VIDEOTAPE)

MEARA ERDOZAIN, CNN CORRESPONDENT (voice-over): A gym in Hong Kong. Not the kind of gym most of us are used to. Still, you still get the workout and the muscles. You still get the machines. And if you push yourself too hard, you'll still get hurt.

The difference is what they're teaching here. WingTsun Kung Fu. More and more people living stressful lives are taking it up, like Brandon Rear (ph), an actor from Germany. Kung Fu has changed his day to day life.

UNIDENTIFIED MALE: It's built up my self-confidence a lot and it makes me really, really very relaxed. One of the big parts of it is the part of the philosophy, the part of mental training. You do meditation, you do all this chi things, so you can get rid of all the tension you have during the day.

LEUNG TING, KUNG FU INSTRUCTOR: So this is why you learn to (UNINTELLIGIBLE). It's like you are using a machine gun. If you're going to use a machine gun.

ERDOZAIN: Professor Leung Ting started teaching Kung Fu in the 60's in Hong Kong. Back then, it was viewed as a violent fighting technique. Now it's taught in more than 63 countries.

TING: Don't use your lungs to break, OK. Use your tummy to breath.

ERDOZAIN: Leung Ting believes the philosophy of WingTsun applies directly to the life of the businessman. It's all about taking a logical and direct step to get what you want while staying relaxed.

TING: In business life, OK, if you say, OK, I have to go to school by car. If your car broke down, what can you do? Most people get nervous. "My car broke down! I cannot go!"

Hey, look, you can call a cab. You can even walk. If you think walking is too long, you can even go by train. So there's another way.

ERDOZAIN: A breathing technique, hurling your partner across the room, punching your opponent. Not only can you channel all that stress into something physical, but WingTsun is quick and simple to learn.

UNIDENTIFIED MALE: Once you get the basics, and you can get it very, very fast, you can do it everywhere. Do it in your hotel room, even do it in the plane sometimes. Do it in the park.

ERDOZAIN: At the end of the day, WingTsun is all about self-defense. How to get your enemy before he gets you. It can extend from the gym to the board room, though when using it on the competition, it's best to apply the philosophy and not the moves.

For CNN BUSINESS TRAVELLER, I'm Meara Erdozain, in Hong Kong.

(END VIDEOTAPE)

QUEST: And if all that Kung Fu was a little too much, perhaps you'd like to try some Tai Chi, with a sword here at Victoria Park. But get here early. They start at 5:00 in the morning and they're gone by 8:00.

And that's it for this edition of CNN BUSINESS TRAVELLER, "The Nightmare Journey."

I'm Richard Quest, in Hong Kong. Wherever your travels may take you, I hope its profitable and peaceful. I'll see you next month.

END

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