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CNN Live At Daybreak

Happy Workers: Employee Satisfaction Helps a Firm's Bottom Line

Aired December 04, 2003 - 06:16   ET

THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.

THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.


CAROL COSTELLO, CNN ANCHOR: Time now, though, for a little 'Business Buzz.' What types of benefits lead to employee satisfaction? I can answer that, big ones.
Carrie Lee has more from the Nasdaq market site.

Good morning.

CARRIE LEE, CNN FINANCIAL NEWS CORRESPONDENT: Good morning, Carol. You hit the nail on the head.

This is a new survey from CNNfn, our sister network, as well as the Society of Human Resource Management. And the poll finds that employees at large organizations report a lot more satisfaction with their benefits than those at small organizations.

Now nearly 75 percent of employees at large organizations and 60 percent of those at medium-sized organizations report being satisfied with their total benefits package. And this compares with just 47 percent satisfied, those for people who work at smaller companies.

Now most important to employees, no surprise, health care topping the list. Also, paid time off and retirement benefits. Least important include things like child care assistance, flexible spending accounts and professional development. We're talking about medium- sized companies, 100 to 499 employees. Large, 500 and above.

Kind of interesting, Carol, because this survey shows a relatively high satisfaction level of, even though we have heard other stories about high health care costs being a big sort of point of contention. But overall, looks like, according to this survey, people are pretty satisfied after all.

COSTELLO: Yes, the only thing that surprises me is the child care issue. I would think that would be much more important in people's minds.

LEE: I would think so, too, but I think they also break it down to certain demographics. So child care is only important to a certain type of person, parents, obviously.

COSTELLO: Yes, as in female workers.

LEE: And so for people who aren't parents at all, it all averages out. Exactly.

COSTELLO: All right. Carrie Lee live from the Nasdaq market site.

TO ORDER A VIDEO OF THIS TRANSCRIPT, PLEASE CALL 800-CNN-NEWS OR USE OUR SECURE ONLINE ORDER FORM LOCATED AT www.fdch.com





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Aired December 4, 2003 - 06:16   ET
THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.
CAROL COSTELLO, CNN ANCHOR: Time now, though, for a little 'Business Buzz.' What types of benefits lead to employee satisfaction? I can answer that, big ones.
Carrie Lee has more from the Nasdaq market site.

Good morning.

CARRIE LEE, CNN FINANCIAL NEWS CORRESPONDENT: Good morning, Carol. You hit the nail on the head.

This is a new survey from CNNfn, our sister network, as well as the Society of Human Resource Management. And the poll finds that employees at large organizations report a lot more satisfaction with their benefits than those at small organizations.

Now nearly 75 percent of employees at large organizations and 60 percent of those at medium-sized organizations report being satisfied with their total benefits package. And this compares with just 47 percent satisfied, those for people who work at smaller companies.

Now most important to employees, no surprise, health care topping the list. Also, paid time off and retirement benefits. Least important include things like child care assistance, flexible spending accounts and professional development. We're talking about medium- sized companies, 100 to 499 employees. Large, 500 and above.

Kind of interesting, Carol, because this survey shows a relatively high satisfaction level of, even though we have heard other stories about high health care costs being a big sort of point of contention. But overall, looks like, according to this survey, people are pretty satisfied after all.

COSTELLO: Yes, the only thing that surprises me is the child care issue. I would think that would be much more important in people's minds.

LEE: I would think so, too, but I think they also break it down to certain demographics. So child care is only important to a certain type of person, parents, obviously.

COSTELLO: Yes, as in female workers.

LEE: And so for people who aren't parents at all, it all averages out. Exactly.

COSTELLO: All right. Carrie Lee live from the Nasdaq market site.

TO ORDER A VIDEO OF THIS TRANSCRIPT, PLEASE CALL 800-CNN-NEWS OR USE OUR SECURE ONLINE ORDER FORM LOCATED AT www.fdch.com





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