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CNN Live At Daybreak
New Report Says Web Travel Sites Difficult to Navigate
Aired January 29, 2004 - 06:47 ET
THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.
THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.
CAROL COSTELLO, CNN ANCHOR: Time for a little "Business Buzz." Are you planning (INAUDIBLE) fashion way?
Carrie Lee reports live from the Nasdaq market site.
Good morning.
CARRIE LEE, CNN FINANCIAL NEWS CORRESPONDENT: Good morning, Carol.
(INAUDIBLE) are rotten. That is the (INAUDIBLE) study set for (INAUDIBLE) Associates. The study comprised 46 (INAUDIBLE) sites. "The Wall Street Journal" highlights some of the failings in today's paper, including saying that online Web sites are hard to navigate. They aren't tailored to important customers, such as business travelers and affluent over 60 consumers (ph).
The report also says most sites fail to offer hot (INAUDIBLE) consumers can get offline. Some of the best sites include Expedia.com, Travelocity.com and Hilton.com. Some of the worst Flybe (ph), Ryanair and BridgeTheWorld.
Also, (INAUDIBLE) in travel Web sites in mid purchase can be blamed, in large part, because it's hard to get (INAUDIBLE). Think we're all going into this electronic marketplace. Well, picking up the phone just might be a better (INAUDIBLE).
COSTELLO: (INAUDIBLE) customer service, another problem that I find is you put your information in and if you want to change or something goes wrong, it erases all of your previous information and you have to reenter it. And it takes so much time.
LEE: (INAUDIBLE) you want and you're looking for the best price, then the Web site might be a great thing. But you get what you pay for, as in life, right?
COSTELLO: As always, yes.
Quick look at the futures.
LEE: Things look pretty strong this morning. We could see a higher open. That's what futures are pointing to. Of course we saw a lot of selling after that Fed rate decision yesterday, the Fed leaving rates unchanged. Investors interpreted accompanying comments, though, as a signal that the Fed is more likely to raise rates in the future.
So here's what the major markets did yesterday. You just saw that. ExxonMobil in focus today. The Dow component out with profits. A federal judge has ordered the company to pay about $6.7 billion in damages related to the 1989 Exxon Valdez oil spill. This is the latest in a long series of appeals. We'll see if this one sticks.
COSTELLO: Boy, that seems like it happened forever ago.
LEE: Yes.
COSTELLO: Carrie Lee, live from the -- it did, actually -- live from the Nasdaq market site, many thanks.
TO ORDER A VIDEO OF THIS TRANSCRIPT, PLEASE CALL 800-CNN-NEWS OR USE OUR SECURE ONLINE ORDER FORM LOCATED AT www.fdch.com
Aired January 29, 2004 - 06:47 ET
THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.
CAROL COSTELLO, CNN ANCHOR: Time for a little "Business Buzz." Are you planning (INAUDIBLE) fashion way?
Carrie Lee reports live from the Nasdaq market site.
Good morning.
CARRIE LEE, CNN FINANCIAL NEWS CORRESPONDENT: Good morning, Carol.
(INAUDIBLE) are rotten. That is the (INAUDIBLE) study set for (INAUDIBLE) Associates. The study comprised 46 (INAUDIBLE) sites. "The Wall Street Journal" highlights some of the failings in today's paper, including saying that online Web sites are hard to navigate. They aren't tailored to important customers, such as business travelers and affluent over 60 consumers (ph).
The report also says most sites fail to offer hot (INAUDIBLE) consumers can get offline. Some of the best sites include Expedia.com, Travelocity.com and Hilton.com. Some of the worst Flybe (ph), Ryanair and BridgeTheWorld.
Also, (INAUDIBLE) in travel Web sites in mid purchase can be blamed, in large part, because it's hard to get (INAUDIBLE). Think we're all going into this electronic marketplace. Well, picking up the phone just might be a better (INAUDIBLE).
COSTELLO: (INAUDIBLE) customer service, another problem that I find is you put your information in and if you want to change or something goes wrong, it erases all of your previous information and you have to reenter it. And it takes so much time.
LEE: (INAUDIBLE) you want and you're looking for the best price, then the Web site might be a great thing. But you get what you pay for, as in life, right?
COSTELLO: As always, yes.
Quick look at the futures.
LEE: Things look pretty strong this morning. We could see a higher open. That's what futures are pointing to. Of course we saw a lot of selling after that Fed rate decision yesterday, the Fed leaving rates unchanged. Investors interpreted accompanying comments, though, as a signal that the Fed is more likely to raise rates in the future.
So here's what the major markets did yesterday. You just saw that. ExxonMobil in focus today. The Dow component out with profits. A federal judge has ordered the company to pay about $6.7 billion in damages related to the 1989 Exxon Valdez oil spill. This is the latest in a long series of appeals. We'll see if this one sticks.
COSTELLO: Boy, that seems like it happened forever ago.
LEE: Yes.
COSTELLO: Carrie Lee, live from the -- it did, actually -- live from the Nasdaq market site, many thanks.
TO ORDER A VIDEO OF THIS TRANSCRIPT, PLEASE CALL 800-CNN-NEWS OR USE OUR SECURE ONLINE ORDER FORM LOCATED AT www.fdch.com
