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Officials to Give Update on Ohio Attack; Trump Warning Over Cuba Deal; Francois Fillon Wins France's Conservative Primary; Hospital Robots Help with Healing; Delta Bans Unruly Passenger After Viral Video. Aired 4- 5p ET

Aired November 28, 2016 - 16:00:00   ET


[16:00:00] ISA SOARES, CNN ANCHOR: Markets have fallen back from their record highs as trading comes to an end on Wall Street. It is Monday,

November 28th. Tonight, a man shot dead in Ohio after driving into pedestrians and then hacking them with a butcher knife. We're expecting an

update from officials any minute now.

As Cuba morns Fidel Castro, Donald Trump threatens to reverse U.S. moves for full relations with Havana. And banned for life. Delta CEO bars an

unruly passenger after a video goes viral. I'm Isa Soares in for Richard Quest and I too mean business.

We want to begin this hour with the vicious attack at Ohio University. We're waiting for a news conference to begin at any moment with more

details. As soon as that happens we will bring that to you.

At this hour, though, investigators are learning more about the suspect. A federal law enforcement official says the attacker was an 18-year-old of

Somali decent who lived in the area. Now, the man rammed his vehicle into pedestrians and then got out and used a butcher knife to cut several

people. A University police officer shot and killed the suspect. Hospitals in the area say they are treating nine people who luckily have

just nonlife threatening injuries. Our Pamela Brown has this report.


PAMELA BROWN, CNN CORRESPONDENT (voice-over): Around 9:52 a.m., chaos erupts in the heart of the campus near buildings for the science and

engineering programs. A car jumps a curb plowing into pedestrians. Then the male driver jumps out and continues to attack with a knife slashing


CRAIG STONE, OHIO STATE POLICE CHIEF: He exited the vehicle and used a butcher knife to start cutting pedestrians. Our officer was on scene in

less than a minute and he ended the situation in less than a minute. He engaged the suspect and he eliminated the threat. The suspect is DOA.

KEVIN VASQUEZ, STUDENT, OHIO STATE (voice): It's very hectic here right now. There's like 40 cup cars. Everyone is very frantic in all the SWAT

teams are getting together and cops are still pulling up.

BROWN: A text message from the University goes out to all students telling them to shelter in place because there is an active shooter on campus. A

tweet from the universities emergency management department told students to run, hide, fight.

WYATT CROSHER, STUDENT, OHIO STATE (voice): We did hear like three or four things that would sound like gunshots and then we heard sirens come so we

assumed they were gunshots.

BROWN: Students barricade their classroom doors in an effort to keep the attacker at bay. One class piled up chairs at the door as law enforcement

arrived on scene to try to contain the situation as quickly as possible.

MOLLY CLARK, STUDENT, OHIO STATE (voice): We have quite a few military men in our class who actually are still standing by the doors keeping us safe.

So, I'm feeling pretty good about that.

BROWN: Police say in the end there was no second suspect and no shots were ever fired.

Soares: We'll take you to the press and now for more on this attack. Let's listen in.

MICHAEL DRAKE, PRESIDENT, OHIO STATE UNIVERSITY: As you are all well aware, we had an awful incident this morning where an individual drove on

to a sidewalk, striking several individuals, and then exited the vehicle with a knife and cut and/or stab other individuals before being encountered

by one of our campus police officers who commanded the individual to drop his weapon. And upon not following those commands the individual was

neutralized by our officer

The victims were struck by the car approximately 9:52 this morning. The officer encountered the individual by 9:53. The subject was neutralized by

9:53. At 9:55 a campus alert went out for people on campus to shelter in place. First to exit and avoid these circumstances or the place where this

all happened. So, they learned where it was and were told to run and hide and get away from the circumstances as we've trained for in desktops and

other exercises. They did that. They got to secure places.

And then forces from a variety of local law enforcement from our campus community, from our city and from the state and the FBI joined together on

campus to sweep the campus to make sure there was no further threat. And then approximately 90 minutes later the buildings were released.

I have here with me the people who were directly on the scene, and they'll speak in a moment. I just wanted to say that first, we had a chance to

speak with the officer who was the first responder. To thank him for following his training and being able to neutralize the circumstances

within roughly one minute. And also, I was able to visit three of the people who were injured who are here in the hospital to let them know how

much we're praying and supporting them in coming to a complete and speedy recovery.

[16:05:00] The ones who are here in the hospital were in good spirits. I note that a couple of the people are having more work done and I think that

Dr. Thomas can give you updates on that. But our thoughts and prayers are with them and we are pleased that no one was more seriously injured and

look for them all to recover completely shortly. Let me move out of the way and give you Monica Moll, who is our director of public safety.


MONICA MOLL, DIRECTOR OF PUBLIC SAFETY, OHIO STATE UNIVERSITY: So, just give you a brief timeline of events this morning. That we had at 9:52 the

officer involved called out that a car had hit about seven to eight pedestrians. This happened at 9:52. He called on the radio into the

dispatch center. Again, just a few seconds later at 9:52, the officer called out to a call that indicated officer in trouble. That there was a

man with a knife.

At 9:53 that same officer called out that there were shots fired and that he had one person down. And that is when the officer engaged the suspect.

So, the suspect drove his vehicle into a group of pedestrians. There were some injuries that resulted from that.

The suspect then got out of his vehicle with a knife and began cutting individuals in the area. And the officer engaged the suspect, and fired

shots, and used force to stop the threat. The threat to safety was ended at that time. Several other law enforcement agencies responded in addition

to OSUPD and began to surround the area.

We also follow up on other possibilities and other leads that were going on. The Lane Avenue parking garage, there was a rumor that there might

have been another potential threat there. That was thoroughly searched and that turned out not to be true.

We'd like to share with you today the officer's name who we all owe a debt of gratitude to. He did a fabulous job today. He is a 28-year-old officer

named Alan Horujko. He has been with OSUPD since January 2015, so not quite two years. And the suspect's name we can confirm that the suspect

was an OSU student named Abdul Razak Ali Artan. We do not have any information at the moment on motive. The investigation is ongoing in that

regard. We've some information or updates about the patients.

DRAKE: I also want to say, just that there are several people joining me on stage. I'm not going to mention everyone, but I wanted to say that

support we received from the city and the city is represented here by Mayor Andrew Ginther. Support from the state and our Governor Kasich is with us,

and also our representative from Congress, Joyce Beatty is here this afternoon. So just wanted to mention those people, and then maybe have

Andy come give us a update on the status of our patients.

ANDREW THOMAS, OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER: Thank you, good afternoon. Hi, my name is Andrew Thomas. I'm chief medical officer

here at the OSU Wexner Medical Center. A brief update on the individuals involved in this situation that were both brought here as well as to two

other hospitals in the city. We've had six total individuals that have either been brought here by EMS or have come in on their own. Earlier

today that number was five. Since our press conference earlier today we've had one additional victim who was hit by the car. Who came in with some

muscular and skeletal injuries and is being assessed down stairs.

Beyond that there were two stab victims. Two other victims having been hit by the car, and then one other victim with some lacerations that we are

working on. There are two patients that were taken to Riverside Methodist Hospital just north of campus. Both of those individuals were struck by

the car. One has orthopedic injury, and the other actually has a minor neurologic injury with a skull fracture. He's being observed, but is awake

and talking and appears to be stable, from what I'm told by my colleagues there.

There are two individuals that were taken to Grant, that I mentioned earlier today, with lacerations. And then one additional patient that has

shown up at Grant hospital who was a victim of being hit by the car. Who had an orthopedic injury and has since been discharged from their emergency

department. With that I'll turn things back over to PR.

DRAKE: I think maybe Chief Stone has some more specific information about the incident. Chief Stone.

[16:10:00] CRAIG STONE, OHIO STATE UNIVERSITY POLICE CHIEF: Thanks, President Drake. We have a very elaborate camera system on the campus.

And we went back and checked the video and we were able to pick up the vehicle -- suspect vehicle -- entering campus on Kenny Road and Woody Hayes

Drive. And we were able to backtrack and follow that vehicle all the way to the crime scene.

We actually have the vehicle on Woodruff. And we also have it on 19th before the incident occurred. So, I just want to thank all of our officers

for the fine job that they do. Also, our communications people, and by tracking this vehicle down, we could tell that the suspect was in the car

by himself. Also, I appreciate the response by the city, the county, the state and our federal partners who are assisting us in this ongoing

investigation, thank you.

DRAKE: I think that's the information. If there is a question or two?

UNIDENTIFIED MALE: Are you convinced right now that he is acting alone and not in concert with anyone else anywhere.

DRAKE: Well, I'll the law enforcement answer that.

STONE: This is an ongoing investigate. I can tell you today that we can prove to you that the suspect was by himself in the vehicle and committed

this act by himself today. This is an ongoing investigation to determine motive and if anybody else was involved in this act.

UNIDENTIFIED MALE: Can you please spell the officers name as well as the assailant?

MOLL: The deceased suspect's name, first name is spelled, A - B - D - U - L. Abdul Razak, that's R - A - Z - A - K. Ali is the next name. A - L -

I. And then the final name is Artan. A - R - T - A - N.

UNIDENTIFIED MALE: What have you heard about things so far.

STONE: We can tell you the suspect was a OSU student.

UNIDENTIFIED FEMALE: Is there any indication that he was involved in anything terrorist related prior to this?

MOLL: An ongoing investigation.

DRAKE: And let me also -- because I appreciate that, let me ask for a moment, we have the Governor and the Mayor here that would like to say just

a word here and also, Congresswoman Beatty.

UNIDENTIFIED FEMALE: Governor what you have to say to the people of Ohio who --

JOHN KASICH, OHIO GOVERNOR: Look, this morning they talked to Dr. Drake, obviously. I want to thank our first responders who did a remarkable job.

I mean, when you think about this timeline from 9:52 to 9:54, it shows how much practice, how much training, how much expertise and how much

coordination has existed with the campus police, the Columbus police, the FBI, the SRT, which is our special unit at the highway patrol, the County

Sheriff. I mean, there was amazing coordination and the speed at which these folks were able to come together, think about what this incident,

what this tragedy could have met.

A man with a butcher knife and who knows what else. I don't know what else he may have. You know, think about driving the car into a bunch of people.

Think if you were standing out there, with the terrible stuff you would see. Unfortunately, from what I'm understanding, from both doctors here,

that they expect a full recovery. So, when you think about the students, when you think about the parents, many of whom were of course texting and

snapchatting their kids. You know, it is remarkable what these first responders did. I mean, there'll be a lesson for all across America, in

all the campuses across America about what you do when things like this happen.

And as Dr. Drake mentioned, these table top exercises are not to be taken lightly. It is the same way we feel about our high schools, our K through

12 schools, all of which need to be taken more seriously by everybody in the field.

[16:15:00] The other thing I would tell you, as I thought about this early this morning, and actually have a God daughter that goes to school here.

Who got off the plane, heard the situation and actually came to my home. She I believe is now returned to campus.

This is where I started. I mean this is where I wandered as an 18-year-old into the president's office. It was a time before we even had stands out

there, Dr. Drake, I remember walking into the horseshoe, and standing at the 50-yard line, and looking around at this unbelievable place. I served

as an orientation leader. My first big meeting in politics came through Novice Fawcett. The oval, there is nothing like the oval, Orton hall.

This is just an incredible and magnificent place.

When I heard that this morning, of course, I right away thought about the stab wounds that perhaps -- the gunfire. And frankly took a piece out of

everybody here at our beautiful Ohio State University that this could have happened here, but we are a strong, tough, resilient community. And when

we think about, as we like to say now the Ohio State University, it is just not the student that's go to school here that count. It is anybody who

ever touched this place who will think and be affected by what happened today. We're all extremely grateful that we're going to have full


There will be a lot of questions about who, why, how, when, all this. You know, I think we have to respect law enforcement and their ability to do

their job. The FBI is assisting with local and the campus police, the Columbus police are the lead investigators. We're helping at the Highway

Patrol with any of the things that need to be investigated, but the FBI has also -- has a partnership. They've not taken over this investigation.

They have great respect for the work for the work of the campus police and the Columbus Police Department.

So, we're not going to rush to try to figure things out. I know that's your job, and frankly it's our job to say, let the investigation take its

due course. And at the end of the day we will find out what happened. We may never totally find out why this person did what they did or why they

snapped. We may never find out, but we're going to have a lot more information. And I think I will be joined by Dr. Drake in saying we right

now have to have patience. The campus will reopen tomorrow. The campus is calm. People are getting their confidence back.

Ohio state will be stronger having come through this. And we will have learned a lot. And I can promise you from the president of our university

to the people that run security here, they will even up their game beyond what is really just an unbelievable, amazing, and outstanding and heroic

performance on the part of our first responders.

JOYCE BEATTY, U.S. HOUSE DEMOCRAT: Thank you. I'm Congresswoman Joyce Beatty. And let me just say my remarks with me are all that our governor

has just said. Like my colleagues here, I had the opportunity to talk with President Drake, and to his governmental staff team earlier this morning.

I'd be remiss if I did not thank the medical team and the multiagency police force.

But let me also add to that, the alert system. What was so incredibly unique and lifesaving was the alert system that students got that message

and they acted appropriately. Those things don't just happen. Let's not take that lightly. To this administration, I say thank you for planning

and being prepared, and that is what happens when you have something as awful as this.

The students did not overreact. They called one another. I got calls if from students and like the governor, all of the places that we saw on TV

were very fresh in my mind from spending four years here recently as a senior vice president, going in that garage, going by those buildings. I

say thank you to you, President Drake. To you Andy Thomas, to you Eric Atkins, and certainly to our police chief and to the mayor and all of your

fine officers, and I'm so proud that I can stand here with Chief Jacobs and say thank you for your leadership and to you, also, Dr. Gretchen. Thank


[16:20:00] GINTHER, COLUMBUS, OHIO MAYOR: Andy Ginther, the mayor of the city of Columbus. Today is one of those days that you're grateful for good

training and great people across the board. President Drake and I had the opportunity to meet with the outstanding young law enforcement officer

earlier this afternoon and some of the victims here at the OSU medical center.

We want to give thanks for outstanding men and women who continue to take on some of the biggest challenges in our communities in law enforcement.

Some of them are more dangerous or complicated and challenging time to be a police officer. We had a dynamic well trained professional today save the

lives of many of our residents and students. And to the outstanding professionals here and in hospitals throughout our cities and first

responders that when different challenging tragedies things take place in our communities, they are raising and running right into the heart of the


And so, we say thank you to them. You know, Columbus is very special place and Ohio State is a major reason why we're so special. I ask the people of

Columbus to continue to lift up those involved in their thoughts and prayers, the victims, their families, for the collective community. This

is a diverse, welcoming, and warm community where we welcome people from all other the world. And that is what makes us so special. And so, I ask

for everyone to continue to lean in, to pray for one another, to look out for one another, and make sure that we continue to focus on what brings us

together. As opposed to what divides us. President Drake.

SOARES: You have been listening to several officials speaking in Ohio. We have heard from the president of Ohio State University, as well as from the

governor, and the mayor. Let's get more on what exactly they said and what we learned about this individual. Deborah Feyerick, is following all the

developments for us. She joins me now. Also, from New York, Michael Weiss who is an expert on terrorism and a senior editor at "The Daily Beast."

Deborah, I'm going to start with you. What did you take of what we just heard? We now have a name, don't we?

DEBORAH FEYERICK, CNN NATIONAL CORRESPONDENT: Absolutely. What we know is now, according to these officials, that the suspect did act alone or at

least he arrived on campus alone. He's then 18-year-old of Somali decent. He was a student at Ohio State University. Columbus, Ohio has the second

largest Somali population after Minneapolis, St. Paul. The two of them closely linked. And federal officials have long known of the threat, the

potential for radicalization, and they work very closely with the communities there to try it to identify anybody who might be a high risk.

But we do know his name. It is Abdul Razak Ali Artan of Somali descent.

He apparently drove onto campus just before 10 o'clock, that's when classes would have been under way or starting to get underway, drove his vehicle

into a crowd of people, injured several and then took out a butcher knife, and started swinging injuring several more. There was a police officer who

was just nearby. Who saw or heard that car jumped the curb. Called in that there was a situation and called in again that there was a man with

the knife. We are told by an eyewitness that when approached, when confronted by a police officer, the individual was told to drop his weapon.

When he failed to comply that's when the officer opened fire. First, making sure that there was nobody around, so that there would be no

collateral damage.

Those gunshots may have been why this was reported as an active shooter situation because they heard the gunshots. Didn't know what was happening

and it was then that the student body and the population there on campus was told either to run, hide or fight. Secondly, a second part of the

population was told to basically shelter in place. Those were the ones who were not so close by. So, there were two things going on.

But really, as you pointed out when you are listening to this press conference, that is that there were a number of people who that basically

this happen in under a minute where the original threat was neutralized.

SOARES: We'll get back to that. A lot of work, a lot goes into -- a lot of training and that police officer was saying it was a 28-year-old. His

name was Alan Horujko. Who's being praised and quite rightly so. Michael, I wanted to bring you into this conversation because we heard one officials

say basically we might not know his motive might've been. What would police be looking for at this stage?

[16:25:00] MICHAEL WEISS, CNN CONTRIBUTOR: Any pledge of allegiance to a terrorist organization. They've scoured his Facebook page are ready and

they haven't found anything of that sort. Although, my publication "The Daily Beast" reported that he had given an interview to a school magazine

saying that he felt rather embarrassed and fearful as a Muslim praying in public in an American city. So, we don't know the motive. We can say for

sure this was premeditated, right? I mean, he had a butcher's knife in his car and he used two different modes of murder or attempted murder I should

say. And it does bear mentioning this does meet the hallmarks or matches the hallmarks of other ISIS inspired attacks. Just in the last week alone

-- or actually I should say in the last month -- ISIS has put out "Rumiyah" one of its two main English-language propaganda magazines, dedicated an

entire feature to exactly the kind of knife one should purchase to commit murder.

Just yesterday they released a video, a rather gruesome, again in this kind of jihadist pornographic vain of theirs, beheading on camera, narrated by a

French trainer. Talking about this sort of do it yourself modes of terrorism. Building bonds, using knives, how to kill the kafir, the

infidels of the West. This is not to say of course, that this meets the classical definition of terrorism, whether inspired or directed. It's too

soon to tell. But, you know, I would be remiss not to point out that this is exactly the kind of thing that groups like ISIS want people in the West

to do. To take up these kinds of arms and just kill innocent people.

Similar to what happened in Nice. I covered the Nice attacks and I can understand the fact there are inspired. Do we know whether the police have

spoken to the parents? Were there any signs there?

WEISS: I don't know if they have spoken for the parents yet. And again, we're still at the very early preliminary stages of this investigation.

But I can say that there is nothing immediate that they have found on his Facebook page that would suggest he has decided to pledge allegiance. You

recall some of the other attacks, San Bernardino, Orlando, it was a 911 call, where Omar Marteen pledged allegiance to Abu Bakr al-Baghdadi. What

ISIS want you to do is right before you commit your act of mass murder, to essentially give this the ISIS branding, for lack of a better term. It

doesn't seem like there's any evidence, at least not yet, to suggest this individual did that. But again, it's still very early days. You know,

wait to they recover his cell phone. Or perhaps he did make a 911 call beforehand. We don't know yet.

SOARES: Yes, very early stages. But Deb, when this was happening, when this unfolded in all that one minute, do we know whether or not he said

anything? Because often that's what we look for, isn't it?

FEYERICK: Absolutely, one eyewitness basically said he had a very crazy look in his eyes and he was just swinging randomly. He didn't have one

target. He was just trying to hit as many people as he could. When that officer open fired, we're told that he didn't saying anything. He didn't

say anything while he was swinging the knife, according to this eyewitness. Nor did he say anything once those shots were fired, the first one and

there were a couple of them. So, he didn't scream out, didn't pledge allegiance or anything like that.

One thing we can't rule out is looking at this win the frame work of a possible terror inspired attack. There is also an element that we have

seen over and over and that is emotionally disturbed people who are doing this as well. We don't know. We don't know whether it's an emotionally

disturbed person who's doing something in the name of the terrorist group or whether it's a terrorist group who simply is acting because that what

they feel is the right thing to do. So, there is a balance there. All of that is being looked at. There was no firearm recovered from the scene

which suggested he only had that butcher knife and the vehicle. Both of them weapons, a 2500-pound car, it's a weapon.

So, again, all of that is being investigated. The parents are being spoken to. The house is being searched. The electronics are being sort of gone

through to see if he was in communication, as Michael said, with anyone who might have inspired him or potentially directed him if in fact that is what


SOARES: Yes, one thing that has proven though is an alert system, the planning, the work that goes ahead behind the University makes a huge


Deborah Feyerick and Michael Weiss, thank you very much. We'll have more QUEST MEANS BUSINESS very shortly.


SOARES: Hello, I'm Isa Soares in New York. These are the top news headlines were following for you this hour.

Authorities the suspects say that Monday's attack at a Ohio University was a student of Somali decent. Now, his name Abdul Razak Ali Artan, who was

shot and killed after crashing his car into pedestrians, then attacking them with a butcher knife. At least nine people were hospitalized.

Investigators are trying to determine a motive.

U.S. President-elect Donald Trump is threatening to end all efforts to normalize relations with Cuba. That is unless Havana is ready to negotiate

a better deal. Trump said in a tweet. The normalization of U.S./Cuban ties was a major breakthrough of the outgoing president Barack Obama.

And the state of Michigan is officially declaring 16 electoral votes for Donald Trump. Officials hadn't officially called the race there because

the margin was too close. This brings Trump's final electoral college tally to 306 though Clinton won more votes nationwide.

Civilians in Eastern Aleppo say rebels are putting up little resistance. As Syrian regime forces make sweeping gains. Government troops have driven

a wedge between rebel positions. Activists say 10,000 civilians have fled.

Barry Bennell, the former football coach and convicted pedophile at the center of child sex abuse allegations has been hospitalized after being

found unconscious. Police have described it as "Fear for welfare incident." An independent counsel is helping to investigate allegations of

abuse at English football clubs.

I going to bring you some live pictures to you now from San Francisco where a United Airline's flight is about to make an emergency landing. There are

reports there is an engine on fire. The plane took off from San Francisco International Airport on its way to Tokyo. Officials are saying that one

of the planes compressor stalled before the engine caught fire. That engine has been shut down in the plane as you can see, just landing. We'll

have more on that story, we'll bring it to you soon as it develops.

Tonight, as Cuba celebrates the life of Fidel Castro, Donald Trump threatens to throw cold water on warming relations with the United States.

Twenty-one big guns were fired in a salute to the former leader who died late last week. Cuba just 90 miles south of the U.S. and its closest point

was blacklisted by the American government for decades until the last years of Castro's life. Now just as commerce and travel are to resume and U.S.

President-elect tweeted he might roll back the deal.

This is what he said -- take a look at his tweet -- "If Cuba is unwilling to make a better deal for the Cuban people, the Cuban-American people and

the U.S. as a whole, I will terminate deal."

[16:35:00] Carlos Gutierrez is in Washington, and along with being a former U.S. Commerce Secretary, and now the co-chair of the Albright/Stonebridge

Group. He was born in Havana. Mr. Secretary, thank you for taking the time to speak with us here on QUEST MEANS BUSINESS. Up to now I believe it

is fair to say, President Barack Obama made progress in opening relations with Cuba. With that tweet that we just showed from President-elect, do

you feel that Mr. Trump could undo everything that has been implemented till now?

CARLOS GUTIERREZ, FORMER U.S. COMMERCE SECRETARY: Legally speaking he could. I think that President-elect Trump's instincts during the primary

were right when he said, folks it's been over 50 years, that's enough time. It's time for a change. And then during the campaign, he went to Miami.

He got tied up in fundraising, and today he is surrounded by people who are giving him only one point of view, and my recommendation would be that

before he makes any decision that he step back, think through it, think about his initial instincts, and also have people around him who can give

him another point of view. This is an important decision. Donald Trump is a businessman, and this is the moment when Cuba is beginning to allow

business, private business, and it's the wrong time for the U.S. to turn our backs on those Cubans.

SOARES: You're right, but you said he is a businessman, but he seems he has a hardline view, which I would guess, would hurt U.S. companies surely.

Many of which have been deeply invested in Cuba be it hotel operators, airlines, U.S. phone carriers, will it do more harm than good?

GUTIERREZ: If he rolls back, all of President Obama's reforms and actions, yes. I think that would do more damage than good. I believe we would have

less influence over that emerging private sector. You know we have -- we're starting today, flights, direct commercial flights to Cuba. The

first time in well over 50 years. All of that would be wound back. So, the airlines have put a lot of money, time, attention, a lot of planning,

and they're finally there. Eventually they're going to have over 100 flights per week. The internet is expanding. Our telecom companies are

providing roaming services.

There is no question that Cuba is changing and we are part of that change. Why would we pull out today? Because everyone else is there. The Chinese

are investing, the Europeans are investing, and they're going to go ahead to continue investing and we're going to be left out. We true are totally

isolated from the rest of the world when it comes down to Cuba.

SOARES: But President-elect Trump surely has to walk a fine line. Because in one hand, he has business executives who see an opportunity in Cuba.

But then the other hand, he has many here in the U.S. and Miami who exiled Cubans who want him to take a hard assistance. So, how hard will it be for


GUTIERREZ: Well, you're absolutely right. About 70 percent of the American people at large would like normalization of relations with Cuba.

But then if you go specifically to South Florida or New Jersey, you'll find that they are ardent supporters of the embargo. The interesting thing

though is that the notion that President-elect Trump won Florida because of the Cuban-American vote just doesn't stand out in the numbers. He actually

lost Miami Dade County. Which is where the concentration of Cuban- Americans are.

So, I don't think he has as big of a debt as other presidents have had, and I do think that he will be very well served by having advisors that can

give him another point of view so he can make a decision. Right now, she only receiving one point of view.

SOARES: Perhaps there's a middle way somewhere there with some concessions.

GUTIERREZ: Absolutely.

SOARES: Mr. Secretary, thank you very much for joining us on the show.

GUTIERREZ: Thank you for having me.

SOARES: Now, a flight from Miami to Havana takes just 44 minutes, and today that was enough to make history. Direct commercial flights resume

between the U.S. and the Cuban capital Monday morning for the first time in more than 50 years. Philip Veen is the mayor of Miami Beach and he joins

us now. Mayor, thank you very much for speaking to us here on QUEST MEANS BUSINESS. I want to ask you the same questions that I asked Mr. Secretary.

What is your take on President-elect Trump's tweet that he might terminate this entente?

PHILIP LEVINE, MAYOR OF MIAMI BEACH, FLORIDA: Well, thank you. I think that former secretary of commerce, Gutierrez, really put it very well, and

I concur with his business viewpoint as an entrepreneur. Let's look at this away from business. Let's look at this as how sensitive this is in

Miami. You realize it. In Miami, we have so many people whose families were torn apart, lost their businesses, lost their livelihoods, had to

start from nothing. It's a story of Cuban American success in our community.

[16:40:00] There is a deep emotional tie with what is going on. We have to be very sensitive to that. I think that what needs to happen, what we have

to look at. How can we help the Cuban people in Cuba? Forget about the Cuban government. I think we all realize that the Cuban government will do

as they please. We can negotiate with the Cuban government, but your negotiating with yourself. I think it's about the Cuban people. How do we

help them? How do we get them more Wi-Fi? How do we help them get jobs? How do we give them a taste of freedom? Because I believe in democracy. I

think we need to push freedom on to the Cuban people and help them help themselves, and I think that the bigger issue today.

SOARES: The President-elect accused the Obama administration of basically giving too much away to Cuba and not getting much in return. So, let me

put this to you, I didn't have a chance to put it to the secretary, Mr. Secretary. Is there a middle ground where you can keep the deal but make

some concessions on points like human rights, for example, that you are just mentioning?

LEVINE: I think that as far as negotiating with the Cuban government is a real challenge. I think that if we stonewall the Cuban government -- if

that's what President-elect decides to do they will curl up and they have seen what w -- I think they're going to curl up. They're going to hole up.

We've seen what they do in the last 50 years. It hasn't been very productive to anybody. But I think that if we can help the people help

them change, and make the Cuba that they want to live in.

What's amazing about Miami is that we all have the same goal. We'd like to see democracy and freedom in Cuba. The big issue is how do we get there?

Do we blockade Cuba? Isolate them like we've done in the last 50 years or do we help empower the people. And maybe ignore the government, because I

think it is hard partner to negotiate with. And we'd love to see human rights go there. But I think the way you do it is you give them the tools.

Give the people the tools. Give them the opportunity. Let's build hope in Cuba. That's what I think we should do.

SOARES: And of course, we don't know where Raul Castro stands within all of this. Who is the real Raul Castro, correct? Mayor, thank you very much

for taking the time to speak to us.

LEVINE: Thank you.

SOARES: We'll be back with a check on the stock markets in just a moment.


SOARES: We're back on QUEST MEANS BUSINESS. I want to bring you the markets. What it's been like on this trading day, Monday the 28th, the

Trump rally. We took a break as you can see there on as Monday's traders returned to work following that long Thanksgiving holiday. And that mood

that we saw, that Trump honeymoon we saw in the last couple of days, well it seems to have ended. The Dow off more than 50 points, 54 points as you

can see. The S&P and the NASDAQ both ended down around half of a percent.

In Europe, meanwhile, he major market indices all and did the end of the day lower, as you can see there. The Xetra Dax and the FTSE among the

biggest faller on the day. The Italian stocks as you can see, badly hit. Heavy losses for banking shares pulling down the broader market.

[16:45:00] Now a return to France. The Conservatives in France has picked Francois Fillon as the candidate in the next year's presidential election.

He beat Alain Juppe in Sunday's runoff. And could face the far right national front leader, Marine Le Pen in the final round of the presidential

vote. Joining me now is Joelle Garriaud-Maylam who is a member of the French Senate with a center-right party, Les Republicains. Joelle, thank

you very much for joining us on a very windy night. I think it is fair to say that no one really saw this coming. How exactly did he manage to do


JOELLE GARRIAUD-MAYLAN, FRENCH SENATE MEMBER, LES REPUBLICAINS: Well, Fransois Fillon is a man that is extremely honest. Who has an extremely

good image. He's a very hard working personality. He's been working for the last few years -- much more than that -- but he led this campaign for

three years, visiting French people absolutely everywhere in France. Listening to them and discussing with them and writing his program based on

all these discussions with the French people, but obviously, with relevant personalities, economists and lots of other specialists.

And I really do feel there was a form of identification with him. You know, French people are absolutely exhausted of seeing Francois Hollande.

They're so tired of their government which has been a disaster for France. And they wanted a new figure, and in some ways, it is interesting.

Francois Fillon was a prime minister, who has a very long political career behind him. He sort of became this almost new person because people trust

him. And they feel he is the right person and the right time. And yes, he took everyone by surprise except him and except a few close followers. A

week is a long time in politics and it changes to quickly.

SOARES: And he really captured the mood of the nation, as well as the party. But now, of course, he faces Marine Le Pen. What are his chances

against Marine Le Pen?

GARRIAUD-MAYLAN: Well I think he has excellent chances against Marine Le Pen. Because, you know, people were in favor of Marine Le Pen for her

stance because they felt sometimes she was the only courageous person, while Fillon has this courage and people realize that. Marine Le Pen's

economic program is a disaster, or would be a disaster for France. And most French people realize that Francois Fillon was a man of very good

traditional French values. Someone will lead them to a victory and especially to a better France, because we need to make huge reforms in that

country and he has the capacity of doing this reforms. He has the capacity of saving the money we need to save to reducing public expenses. I really

do feel he's the man of the situation.

SOARES: Yes, and of course we don't know whether President Hollande, like you said, is very unpopular, will run again. And we also don't know

whether Emmanuel Macron will play any role in this. Thank you very much, Joelle Garriaud-Maylan. Go inside, keep warm, lovely to see you. Thank

you very much.

GARRIAUD-MAYLAN: Yes, your welcome.

SOARES: Now visiting the hospital can be scary. While some patients look for a personal touch, one hospital in Portugal, my hometown, is turning to

robots in this episode of Europe 2020, Richard Quest explores the future of hospital therapy.


RICHARD QUEST, CNN CORRESPONDENT (voice-over): This is Lisbon, a major economic center. More than half a million people call the Portuguese

capital home. Now there is a new resident who's not only making friends, he's turning heads. This is Casper the friendly robot. Casper is a robot

on a mission, patrolling the hospital hallways trying to entertain patients and hoping for smiles in return.

JOAO SEQUEIRA, RESEARCHER OF SYSTEMS AND ROBOTICS: That is very interesting to see that people will react to the robot as if the robot was

a colleague or a friend. And so, in this sense, the robot is completely integrated in the environment. The people here tend to recognize the robot

as one of their own.

QUEST: Companion robots were first introduced as a way for the elderly to fight off loneliness. Now the program has been expanded to include

pediatric patients at a Lisbon hospital.

[16:50:00] SEQUEIRA: In a typical day, the robot wakes up at 10:30 in the morning. Then they move out of its docking station where he charges the

battery overnight. And wonders around the environment. Greets the people that he encounters. Some of the people he recognizes because we wear

special tags that can be recognized by the robot.

QUEST: Casper's program to chat with the children and hopefully take their minds off their medical challenges.

SEQUEIRA: Cancer is a very difficult disease -- well, all diseases are difficult, but this one I think this one is a special place in the minds of

people. So why not try to help them?

FILOMENA PEREIRA PORTUGAL INSTITUTE OF ONCOLOGY, LISBON: We want to have a service to commemorate life. And everything that could make a surprise, a

laugh, an interaction, a new thing for us is enriching life.

QUEST: Studies show that the happier these kids are, the faster they recover from treatment. Project organizers want to see kids establish the

same type of relationship with Casper they could have with a pet or even a friend. Plans are already in the works to take Casper far beyond what he

is currently capable of.

SEQUEIRA: I'm a "Star Wars" guy So, my goal would be to have something like "Star Wars." We'll never be satisfied with the number of skills that

the robot will have. So, I'm expecting that in, let's say, five years max, we'll have these kinds of robots that will be very common in a number of


QUEST: As win begin to look forward to 2020, organizers want to expand Casper and the social robot program and place their next generation in

hospitals across Europe.


SOARES: Casper there bringing joy to many children in that hospital in Portugal.

Coming up next, the CEO of Delta writes a letter to his entire staff after a passenger is filmed going into a rage. We'll have that story next.


SOARES: Welcome back to QUEST MEANS BUSINESS now. The CEO of Delta Airline is asking all staff to be on the lookout for disruptive passengers.

This after a bit of a ranting Donald Trump supporter went viral. Take a look.


[16:55:00] UNIDENTIFIED MALE: You can't hear me? Donald Trump, baby. That's right, this man knows what's up. We've got some Hillary bitches on

here? Come on, baby, Trump? That's what I thought. That's what I'm talking about. Hay, baby, Donald Trump. He is your president, every god

damn one of you. If you don't like it, too bad.


SOARES: Delta has apologized to passengers and says the man should not have been allowed to fly. Apologies to all those who heard some of the

swearing there. Rene Marsh is in Washington has the latest. Rene, talk to us a bit about exactly what happened and what Delta has said about this


RENE MARSH, CNN AVIATION AND REGULATION CORRESPONDENT: You saw that video there. And that went on for about 45 seconds, of course, following a

heated election cycle. The political tension is now spilling over on board commercial flights, and now this major airline, Delta Airline, has banned

this Trump supporter that you just saw in that video, from all of its flights. Again, for close to a minute, the passenger seen on video going

on this pro-Trump, anti-Hillary Clinton rant. And the airline did not remove him from the flight despite that very disrespectful behavior that

you saw there.

Of course, the airline got some very sharp criticism for not removing him. They have since apologized to customers saying that the passenger should

not have been allowed to remain on board. And today in a memo, an internal memo, from Delta CEO to employees regarding this disruptive passenger. We

have a quote from that memo. He said, "he will never again be allowed on a delta plane. Part of being a reliable travel partner and a servant leader

is acknowledging our mistakes so we can learn from them and respond more effectively in the future." And so, all those folks on board that flight,

they are getting a refund.

SOARES: Well, good to hear. Rene, thank you very much. And that does it for QUEST MEANS BUSINESS. I'm Isa Soares. We'll see you again tomorrow.

Have a great evening, bye, bye.