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Business Traveller

CNN BUSINESS TRAVELLER

Aired January 12, 2003 - 08:30   ET

THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.

THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.


RICHARD QUEST, CNN ANCHOR: You've traveled half-a-dozen time zones. It's obvious you're a stranger miles from home. From your physical safety to credit care fraud, even corporate espionage, you're a sitting target for every criminal and thug.
So, security on this months CNN's BUSINESS TRAVELLER, from Mexico City; helping you stay safe while on the road.

Hello and welcome to CNN'S BUSINESS TRAVELLER. I'm Richard Quest, this month reporting from Mexico City.

If you do business in the Americas, eventually you will come here. It's Latin America's high-tech capital and of course the largest city in the world, and just as with every business center, as the executive arrives, so waiting are the criminals that want to feed off them.

Here, more than 500 crimes a day are committed. Now, most of course are petty thefts and the like, but some are much more serious -- kidnappings, for instance.

So, security is an issue here, as indeed wherever you travel.

(BEGIN VIDE CLIP)

QUEST (voice-over): This month, we go on the road with one man who knows more about security that most. He's Paddy Ashdown, the high representative of Bosnia Herzegovina.

From locking up your computer with a fingerprint to special door-stop alarms, we road test the latest gadgets that claim to keep you safe when away from home.

And it's dangerous, but it'll put your job in perspective. We meet the creatures that are far more terrifying than your boss.

(END VIDEO CLIP)

When it comes to your security, all the studies show you're most at risk when you arrive in the new city. Even the journey from the airport to the hotel.

The fact is, everything about me screams foreigner, from my cold weather clothes in a warmer climate to the logos on my luggage. It's a dead giveaway. I'm a stranger.

And if all this sounds so obvious to you, why then do so many of us fall victim to crime when we travel?

Believe me, getting it wrong can have serious consequences.

(BEGIN VIDEOTAPE)

QUEST (voice-over): A gun on every corner, and not all of them in the right hands. Chantal Jacques is now a statistic, the victim of another gunpoint robbery in Mexico City.

CHANTAL JACQUES, ROBBERY VICTIM: I stay in the streets, outside from my house, and one person come to me and said give me your watch. So he put one gun here and said to me, don't say anything, don't do anything.

QUEST: Chantal got off lightly. For her uncle, the ordeal was much longer.

JACQUES: He comes to the telephone, and he has five people around here, and OK, you are kidnapped, and that's all. And he stayed one month. He doesn't know where.

QUEST: In Mexico, there are two kidnappings each day, but only 5 percent of each years hostages are foreign executives. On the average business trip, a kidnapping, of course, is unlikely. But an experience like Chantal's is not.

Jamie Lowther spent eight years in the British special forces. He now teaches business people how to work safely no matter where they are in the world, and the primarily recommendation: keep a low profile.

JAMIE LOWTHER, KROLL ASSOCIATES: If you come across as the fat cat, then essentially you are setting yourself up as a target.

Do you always need to wear a suit? If you're traveling overseas, perhaps if you're going straight to a meeting, then perhaps you do, yes. But actually, can you take your suit in your hand luggage, fold it up or whatever, and wear this type of cover and stick a hat on, and very soon you can actually reduce the sort of profile that you're projecting.

QUEST: This is all about defensive thinking, and not just what to wear, but how to get around.

LOWTHER: The key thing is to arrange or prearrange your transport before you arrive. Make sure that you've given your own name to the person that's picking you up, so that you can actually interrogate them before you get into a strange cab. Always, always, always use registered taxis wherever you move.

QUEST: Targeted crime tends to center on those places that seem most safe. Sticking to the well-trodden paths of other business travelers can be a mistake.

LOWTHER: What you're actually trying to do is deflect attention away from yourself. And you can do that in two ways.

One is not to be noticed in the first place, therefore by playing chameleon, if you like. And the other is to vary your routine so that they cannot get a secure fix on you to conduct a strike against you.

QUEST: Despite the risks, Chantal Jacques is still doing business in Mexico City, but she applies herself with a new vigor to her job, realizing the importance of personal security. So now she recruits for the security industry.

(END VIDEOTAPE)

So, in a place like Mexico City, where even the locals are worried, the traveling executive is apt to become paranoid when security is often nothing more than not taking any old taxi off the street and being careful when taking money out of the bank, all of which is the truly easy bit for Paddy Ashdown, the high representative in Bosnia Herzegovina.

He's a man with an impressive military background, a former Royal Marine and member of the special forces, he went on to lead one of Britain's top political parties.

Now he has the difficult task of keeping the peace.

(BEGIN VIDEOTAPE)

PADDY ASHDOWN, HIGH REPRESENTATIVE IN BOSNIA & HERZEGOVINA: To have had the privilege to lead you has been the greatest thing I have ever done or ever will do.

She loves it here. That's not to say she doesn't miss her garden in England. She does. That's not to say she doesn't miss her grandchildren. She does. But if you ask her now, she says she really enjoys being here, loves it here.

It is an eye-watchingly beautiful country with an extraordinary rang of topography.

You go into the center of town and just see the glory of this extraordinary place that was the meeting place of three peoples and three religions.

My open aspiration is that this country will continue to make the fast progress it's already made so that it can complete its journey from the devastation of one of the worst wars of the second-half of the last century to a stable nation who is a member of Europe.

There's a very tough road ahead. We've got (AUDIO GAP) economy. We've got to release that entrepreneurial spirit in Bosnia. We've got to do it very, very quickly. We have to make sure that those refugees continue to return home. We have to build a clean political space. We have to build a trusted legal space. We have to build a firm market-based economy.

But those are all problems that we know how to deal with.

My job is to work with my colleagues and partners in BIH to put this country on to the road to peace and stability. They do the work, but I am here to help them, guide them, and sometimes to poke and prod them when we need to go a bit faster.

Recognize that if you're a business person and you're coming in here now, you're coming in here very early in the curve. It's cheap to establish businesses here. At least it's cheap to get labor here, good skilled labor. Very high quality education at relatively low prices for what you pay for it.

So ignore the odd bullet-marked building as you come in from the airport.

(END VIDEOTAPE)

QUEST: Paddy Ashdown, in Sarajevo.

And coming up after the break, we'll tell you about a new and worrying trend. This time, it's not your health at risk, but your wealth, next.

(COMMERCIAL BREAK)

QUEST: Two of the most common business tools used every day, and another way that you're in danger.

In the past, the biggest threat was the machines would be stolen. Now, there's another risk. This time, it's all about the information inside.

(BEGIN VIDEOTAPE)

QUEST (voice-over): It takes more than tight security back home to tackle the threat from cyberspace. Computer crime weighs deep on the corporate balance sheet, and a laptop left in a hotel room can sometimes be responsible.

Marc Rodgers used to hack for fun. Now he tells managers how to protect themselves from digital attacks.

MARC RODGERS, FMR. HACKER: The business traveler is an ambassador for the company, and as an ambassador for the company, he provides a direct link, a pathway, if you like, into the corporate network.

With the tools and devices, mainly a laptop, secure tokens and passwords that the average business traveler carries, he can enable someone to penetrate a network so deep that virtually no protection at the front door can do anything about it.

QUEST: In the FBI's latest computer security survey, 90 percent of the companies asked said they've been hit by attacks from the ether. Laptop theft is most common, but it's the loss of what's on the laptop that costs most.

As people recognize its value, the market for this kind of information simply goes up.

RODGERS: Nowadays, you actually have people who scan the Internet 24/7. It's rare, in fact, to have a computer on the Internet and not get scanned. You can go to almost any cyber caf‚ now and you will find people who are scanning people from them, because at cyber caf‚'s you've got an anonymous point.

QUEST: With more computers connecting without wires, criminal entry into a system becomes easier.

RODGERS: WAP, the wireless encryption protocol that protects wireless, is horribly flawed.

My best advice to anyone would be to take a good, long, hard look at yourself and work out if you really do benefit something that is critical out of wireless. If you don't, and I guarantee you, in most cases you don't, switch it off, disable it.

QUEST: But entry into a system need not be high tech. Careless words in a hotel bar are the cornerstones of industrial espionage. Security technology is only as strong as its weakest link, and that link is usually human.

(END VIDEOTAPE)

El Cyclone (ph) in the heart of the city, and an excellent place to soak up the local atmosphere, but keep an eye on your wallet. In fact, while I'm here buying the souvenirs to take home, who is keeping an eye in my possessions back at the hotel?

Which is why this month we road test the gadgets that will keep a watch on your possessions.

(BEGIN VIDEOTAPE)

QUEST (voice-over): First, the DEFCON Authenticator, which lets you into your laptop with just the touch of a finger.

Second, the DEFCON Ultra Security Alarm. It lets you lock up your notebook and raises the alarm at the slightest movement.

And last, the Door Stop alarm Twin Pack, which raises a rumpus if an unwanted intruder picks on your hotel room for an illegal visit.

So, here's this month's BUSINESS TRAVELLER guinea pig.

KIRK SIDERMAN WOLLER, CABLE & WIRELESS: Good morning. My name is Kirk Siderman Woller, and I work for Cable & Wireless, and I'm currently off on a business trip to Chile, and CNN BUSINESS TRAVELLERS has give me a few security gadgets to take with me on my travels.

Place my finger on the sensor, and now it's registered my fingerprint.

One of the main problems I find with the biometric scanner is you can just pull it off and then it (UNINTELLIGIBLE).

The packaging is quite secure, so let's hope the alarm will be.

Well, that obviously works.

Back in snowy London, safe and sound, a quick recap. The biometric scanner -- great idea, but it just didn't work for me. The motion sensor with a security chain, again, really nice idea, but the chain was too short.

The door jamb alarm, however, is really wonderful, and I'm going to enjoy using it.

Safe travels.

(END VIDEOTAPE)

QUEST: And if you'd like to know more about this month's road test gadgets, visit our Web site. It's at CNN.COM/BUSINESSTRAVELLER. And, of course, you can send me an e-mail with some of your experiences of life on the road. It's the usual address, QUEST@CNN.COM.

Coming up, the time when business travelers feel least secure, the fear of flying. We put it to rest.

(COMMERCIAL BREAK)

QUEST: Every time there's a plane crash, it draws attention to our vulnerability when we fly.

No matter how often we do it, many of us have a fear of going up in the sky, even though experts say when it comes to our security it's the safest form of travel, it makes no difference.

So what can we do to make ourselves feel more secure in a plane?

One way, to learn about what actually is happening.

(BEGIN VIDEOTAPE)

ERIC ADAMS, AIR FRANCE PILOT: You can hear the engines are at full thrust. We're not waiting for takeoff speed, 160, and now we've left the ground. Once we've left the ground, if you, please retract the landing gear.

QUEST (voice-over): This is all about how knowledge can conquer fear. At the Air France headquarters, using multi-million dollar simulators, we can recreate the sound and the experiences to show you just what happens from takeoff to landing.

ADAMS: Now the passengers are getting very scared with the noise, with the thumps. You can feel the bumps. And that's do to the landing gear door open up, the landing gear is unlocked, retracts, locks up, and then the landing gear doors come back in and lock up.

QUEST: Hardly are we in the air and it seems the engines are being cut back. So what's going on?

ADAMS: Now we're going to level off at 5,000 feet, and I want you to listen to the engine noise as we level off. All of the passengers are feeling that we're sinking, decreasing speed, and we're going to go down, but if you look, we're still maintaining 5,000 feet.

QUEST: Bumping around the sky is another time when passengers get scared, but they shouldn't.

ADAMS: We're now experiencing turbulence. Of course, the passengers are going crazy. You have people losing their lunch and everything else, but it's a perfectly normal situation. It's just like a car on a cobblestone road.

Now I'm going to begin our descent into Paris, Charles de Gaulle.

QUEST: Right.

The ground is getting closer, the engines are getting quieter, and the plane is jittering.

ADAMS: And, Richard, if you could now extend the landing gear so we'll be able to land.

QUEST: This is the one that worries me, with the noise.

ADAMS: This is the noisiest part of the landing.

MECHANIZED VOICE: 300.

ADAMS: That's the airplane telling us the height of the aircraft above the runway.

MECHANIZED VOICE: 200.

QUEST: What's the next noise we're going to hear when we touch down?

ADAMS: It'll be landing. Landing and then the reverse thrust.

MECHANIZED VOICE: 30, 20, 10, 5.

ADAMS: Now we've landed. We're going to apply brakes, full reverse thrust. 80 knots. Retract the reverse thrust. Now the airplane is stopped on the runway.

(END VIDEOTAPE)

QUEST: So you've managed to conquer your fear of flying and the business day is complete, and if all this talk of security hasn't put you off traveling, it's time to unwind, and here in Mexico City, perhaps come to (UNINTELLIGIBLE), and have some enchiladas and a tequila or two.

But for some people, this is all a bit tame. They want the real thing, and that means meeting a great white shark.

(BEGIN VIDEOTAPE)

MEARA ERDOZAIN, CNN CORRESPONDENT (voice-over): It may look like a picture postcard, but beneath these waters lies the stuff of nightmares for every 70's movies fan.

They're home to the most feared animal in the world, the great white shark. Most of us would swim 1 million miles to avoid the great whites, but for Roger Dewiltia, on holiday in South Africa, a day out with "Jaws" is a prospect he's relishing, certainly something different from the average day at work.

ROGER DEWILTIA, GANABAAI, SOUTH AFRICA: There's so many sharks out here, it's a nice experience. It's a real thrill. So let's hope that we have that thrill.

ERDOZAIN: So with a weighted belt and a metal cage to protect him, Roger made his way down to meet his match.

DEWILTIA (voice-over): The moment that you are in the cage, the shark is turning around in front of your head, it is certainly an experience that is going into my photo album.

UNIDENTIFIED MALE: You see one?

DEWILTIA: Yes, I saw one. It came to the bank and then turned around here, before my nose. It was wonderful.

ERDOZAIN: There are roughly 75 unprovoked shark attacks each year, but it's the danger factor that's part of the fun. Those who've done it say the lure of the sharks and the unique rush of adrenaline means one close encounter is never enough.

For CNN BUSINESS TRAVELLER, I'm Meara Erdozain.

(END VIDEOTAPE)

QUEST: It's unlikely you'll find any great whites in Mexico City's Salcho Milco Canal (ph). Instead, all you'll find is good music, a good atmosphere, and a good time.

And that's it for CNN BUSINESS TRAVELLER. I'm Richard Quest.

Wherever your travels may take you, I hope it's profitable. I'll see you next month.

END

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Aired January 12, 2003 - 08:30:00   ET
THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.
RICHARD QUEST, CNN ANCHOR: You've traveled half-a-dozen time zones. It's obvious you're a stranger miles from home. From your physical safety to credit care fraud, even corporate espionage, you're a sitting target for every criminal and thug.
So, security on this months CNN's BUSINESS TRAVELLER, from Mexico City; helping you stay safe while on the road.

Hello and welcome to CNN'S BUSINESS TRAVELLER. I'm Richard Quest, this month reporting from Mexico City.

If you do business in the Americas, eventually you will come here. It's Latin America's high-tech capital and of course the largest city in the world, and just as with every business center, as the executive arrives, so waiting are the criminals that want to feed off them.

Here, more than 500 crimes a day are committed. Now, most of course are petty thefts and the like, but some are much more serious -- kidnappings, for instance.

So, security is an issue here, as indeed wherever you travel.

(BEGIN VIDE CLIP)

QUEST (voice-over): This month, we go on the road with one man who knows more about security that most. He's Paddy Ashdown, the high representative of Bosnia Herzegovina.

From locking up your computer with a fingerprint to special door-stop alarms, we road test the latest gadgets that claim to keep you safe when away from home.

And it's dangerous, but it'll put your job in perspective. We meet the creatures that are far more terrifying than your boss.

(END VIDEO CLIP)

When it comes to your security, all the studies show you're most at risk when you arrive in the new city. Even the journey from the airport to the hotel.

The fact is, everything about me screams foreigner, from my cold weather clothes in a warmer climate to the logos on my luggage. It's a dead giveaway. I'm a stranger.

And if all this sounds so obvious to you, why then do so many of us fall victim to crime when we travel?

Believe me, getting it wrong can have serious consequences.

(BEGIN VIDEOTAPE)

QUEST (voice-over): A gun on every corner, and not all of them in the right hands. Chantal Jacques is now a statistic, the victim of another gunpoint robbery in Mexico City.

CHANTAL JACQUES, ROBBERY VICTIM: I stay in the streets, outside from my house, and one person come to me and said give me your watch. So he put one gun here and said to me, don't say anything, don't do anything.

QUEST: Chantal got off lightly. For her uncle, the ordeal was much longer.

JACQUES: He comes to the telephone, and he has five people around here, and OK, you are kidnapped, and that's all. And he stayed one month. He doesn't know where.

QUEST: In Mexico, there are two kidnappings each day, but only 5 percent of each years hostages are foreign executives. On the average business trip, a kidnapping, of course, is unlikely. But an experience like Chantal's is not.

Jamie Lowther spent eight years in the British special forces. He now teaches business people how to work safely no matter where they are in the world, and the primarily recommendation: keep a low profile.

JAMIE LOWTHER, KROLL ASSOCIATES: If you come across as the fat cat, then essentially you are setting yourself up as a target.

Do you always need to wear a suit? If you're traveling overseas, perhaps if you're going straight to a meeting, then perhaps you do, yes. But actually, can you take your suit in your hand luggage, fold it up or whatever, and wear this type of cover and stick a hat on, and very soon you can actually reduce the sort of profile that you're projecting.

QUEST: This is all about defensive thinking, and not just what to wear, but how to get around.

LOWTHER: The key thing is to arrange or prearrange your transport before you arrive. Make sure that you've given your own name to the person that's picking you up, so that you can actually interrogate them before you get into a strange cab. Always, always, always use registered taxis wherever you move.

QUEST: Targeted crime tends to center on those places that seem most safe. Sticking to the well-trodden paths of other business travelers can be a mistake.

LOWTHER: What you're actually trying to do is deflect attention away from yourself. And you can do that in two ways.

One is not to be noticed in the first place, therefore by playing chameleon, if you like. And the other is to vary your routine so that they cannot get a secure fix on you to conduct a strike against you.

QUEST: Despite the risks, Chantal Jacques is still doing business in Mexico City, but she applies herself with a new vigor to her job, realizing the importance of personal security. So now she recruits for the security industry.

(END VIDEOTAPE)

So, in a place like Mexico City, where even the locals are worried, the traveling executive is apt to become paranoid when security is often nothing more than not taking any old taxi off the street and being careful when taking money out of the bank, all of which is the truly easy bit for Paddy Ashdown, the high representative in Bosnia Herzegovina.

He's a man with an impressive military background, a former Royal Marine and member of the special forces, he went on to lead one of Britain's top political parties.

Now he has the difficult task of keeping the peace.

(BEGIN VIDEOTAPE)

PADDY ASHDOWN, HIGH REPRESENTATIVE IN BOSNIA & HERZEGOVINA: To have had the privilege to lead you has been the greatest thing I have ever done or ever will do.

She loves it here. That's not to say she doesn't miss her garden in England. She does. That's not to say she doesn't miss her grandchildren. She does. But if you ask her now, she says she really enjoys being here, loves it here.

It is an eye-watchingly beautiful country with an extraordinary rang of topography.

You go into the center of town and just see the glory of this extraordinary place that was the meeting place of three peoples and three religions.

My open aspiration is that this country will continue to make the fast progress it's already made so that it can complete its journey from the devastation of one of the worst wars of the second-half of the last century to a stable nation who is a member of Europe.

There's a very tough road ahead. We've got (AUDIO GAP) economy. We've got to release that entrepreneurial spirit in Bosnia. We've got to do it very, very quickly. We have to make sure that those refugees continue to return home. We have to build a clean political space. We have to build a trusted legal space. We have to build a firm market-based economy.

But those are all problems that we know how to deal with.

My job is to work with my colleagues and partners in BIH to put this country on to the road to peace and stability. They do the work, but I am here to help them, guide them, and sometimes to poke and prod them when we need to go a bit faster.

Recognize that if you're a business person and you're coming in here now, you're coming in here very early in the curve. It's cheap to establish businesses here. At least it's cheap to get labor here, good skilled labor. Very high quality education at relatively low prices for what you pay for it.

So ignore the odd bullet-marked building as you come in from the airport.

(END VIDEOTAPE)

QUEST: Paddy Ashdown, in Sarajevo.

And coming up after the break, we'll tell you about a new and worrying trend. This time, it's not your health at risk, but your wealth, next.

(COMMERCIAL BREAK)

QUEST: Two of the most common business tools used every day, and another way that you're in danger.

In the past, the biggest threat was the machines would be stolen. Now, there's another risk. This time, it's all about the information inside.

(BEGIN VIDEOTAPE)

QUEST (voice-over): It takes more than tight security back home to tackle the threat from cyberspace. Computer crime weighs deep on the corporate balance sheet, and a laptop left in a hotel room can sometimes be responsible.

Marc Rodgers used to hack for fun. Now he tells managers how to protect themselves from digital attacks.

MARC RODGERS, FMR. HACKER: The business traveler is an ambassador for the company, and as an ambassador for the company, he provides a direct link, a pathway, if you like, into the corporate network.

With the tools and devices, mainly a laptop, secure tokens and passwords that the average business traveler carries, he can enable someone to penetrate a network so deep that virtually no protection at the front door can do anything about it.

QUEST: In the FBI's latest computer security survey, 90 percent of the companies asked said they've been hit by attacks from the ether. Laptop theft is most common, but it's the loss of what's on the laptop that costs most.

As people recognize its value, the market for this kind of information simply goes up.

RODGERS: Nowadays, you actually have people who scan the Internet 24/7. It's rare, in fact, to have a computer on the Internet and not get scanned. You can go to almost any cyber caf‚ now and you will find people who are scanning people from them, because at cyber caf‚'s you've got an anonymous point.

QUEST: With more computers connecting without wires, criminal entry into a system becomes easier.

RODGERS: WAP, the wireless encryption protocol that protects wireless, is horribly flawed.

My best advice to anyone would be to take a good, long, hard look at yourself and work out if you really do benefit something that is critical out of wireless. If you don't, and I guarantee you, in most cases you don't, switch it off, disable it.

QUEST: But entry into a system need not be high tech. Careless words in a hotel bar are the cornerstones of industrial espionage. Security technology is only as strong as its weakest link, and that link is usually human.

(END VIDEOTAPE)

El Cyclone (ph) in the heart of the city, and an excellent place to soak up the local atmosphere, but keep an eye on your wallet. In fact, while I'm here buying the souvenirs to take home, who is keeping an eye in my possessions back at the hotel?

Which is why this month we road test the gadgets that will keep a watch on your possessions.

(BEGIN VIDEOTAPE)

QUEST (voice-over): First, the DEFCON Authenticator, which lets you into your laptop with just the touch of a finger.

Second, the DEFCON Ultra Security Alarm. It lets you lock up your notebook and raises the alarm at the slightest movement.

And last, the Door Stop alarm Twin Pack, which raises a rumpus if an unwanted intruder picks on your hotel room for an illegal visit.

So, here's this month's BUSINESS TRAVELLER guinea pig.

KIRK SIDERMAN WOLLER, CABLE & WIRELESS: Good morning. My name is Kirk Siderman Woller, and I work for Cable & Wireless, and I'm currently off on a business trip to Chile, and CNN BUSINESS TRAVELLERS has give me a few security gadgets to take with me on my travels.

Place my finger on the sensor, and now it's registered my fingerprint.

One of the main problems I find with the biometric scanner is you can just pull it off and then it (UNINTELLIGIBLE).

The packaging is quite secure, so let's hope the alarm will be.

Well, that obviously works.

Back in snowy London, safe and sound, a quick recap. The biometric scanner -- great idea, but it just didn't work for me. The motion sensor with a security chain, again, really nice idea, but the chain was too short.

The door jamb alarm, however, is really wonderful, and I'm going to enjoy using it.

Safe travels.

(END VIDEOTAPE)

QUEST: And if you'd like to know more about this month's road test gadgets, visit our Web site. It's at CNN.COM/BUSINESSTRAVELLER. And, of course, you can send me an e-mail with some of your experiences of life on the road. It's the usual address, QUEST@CNN.COM.

Coming up, the time when business travelers feel least secure, the fear of flying. We put it to rest.

(COMMERCIAL BREAK)

QUEST: Every time there's a plane crash, it draws attention to our vulnerability when we fly.

No matter how often we do it, many of us have a fear of going up in the sky, even though experts say when it comes to our security it's the safest form of travel, it makes no difference.

So what can we do to make ourselves feel more secure in a plane?

One way, to learn about what actually is happening.

(BEGIN VIDEOTAPE)

ERIC ADAMS, AIR FRANCE PILOT: You can hear the engines are at full thrust. We're not waiting for takeoff speed, 160, and now we've left the ground. Once we've left the ground, if you, please retract the landing gear.

QUEST (voice-over): This is all about how knowledge can conquer fear. At the Air France headquarters, using multi-million dollar simulators, we can recreate the sound and the experiences to show you just what happens from takeoff to landing.

ADAMS: Now the passengers are getting very scared with the noise, with the thumps. You can feel the bumps. And that's do to the landing gear door open up, the landing gear is unlocked, retracts, locks up, and then the landing gear doors come back in and lock up.

QUEST: Hardly are we in the air and it seems the engines are being cut back. So what's going on?

ADAMS: Now we're going to level off at 5,000 feet, and I want you to listen to the engine noise as we level off. All of the passengers are feeling that we're sinking, decreasing speed, and we're going to go down, but if you look, we're still maintaining 5,000 feet.

QUEST: Bumping around the sky is another time when passengers get scared, but they shouldn't.

ADAMS: We're now experiencing turbulence. Of course, the passengers are going crazy. You have people losing their lunch and everything else, but it's a perfectly normal situation. It's just like a car on a cobblestone road.

Now I'm going to begin our descent into Paris, Charles de Gaulle.

QUEST: Right.

The ground is getting closer, the engines are getting quieter, and the plane is jittering.

ADAMS: And, Richard, if you could now extend the landing gear so we'll be able to land.

QUEST: This is the one that worries me, with the noise.

ADAMS: This is the noisiest part of the landing.

MECHANIZED VOICE: 300.

ADAMS: That's the airplane telling us the height of the aircraft above the runway.

MECHANIZED VOICE: 200.

QUEST: What's the next noise we're going to hear when we touch down?

ADAMS: It'll be landing. Landing and then the reverse thrust.

MECHANIZED VOICE: 30, 20, 10, 5.

ADAMS: Now we've landed. We're going to apply brakes, full reverse thrust. 80 knots. Retract the reverse thrust. Now the airplane is stopped on the runway.

(END VIDEOTAPE)

QUEST: So you've managed to conquer your fear of flying and the business day is complete, and if all this talk of security hasn't put you off traveling, it's time to unwind, and here in Mexico City, perhaps come to (UNINTELLIGIBLE), and have some enchiladas and a tequila or two.

But for some people, this is all a bit tame. They want the real thing, and that means meeting a great white shark.

(BEGIN VIDEOTAPE)

MEARA ERDOZAIN, CNN CORRESPONDENT (voice-over): It may look like a picture postcard, but beneath these waters lies the stuff of nightmares for every 70's movies fan.

They're home to the most feared animal in the world, the great white shark. Most of us would swim 1 million miles to avoid the great whites, but for Roger Dewiltia, on holiday in South Africa, a day out with "Jaws" is a prospect he's relishing, certainly something different from the average day at work.

ROGER DEWILTIA, GANABAAI, SOUTH AFRICA: There's so many sharks out here, it's a nice experience. It's a real thrill. So let's hope that we have that thrill.

ERDOZAIN: So with a weighted belt and a metal cage to protect him, Roger made his way down to meet his match.

DEWILTIA (voice-over): The moment that you are in the cage, the shark is turning around in front of your head, it is certainly an experience that is going into my photo album.

UNIDENTIFIED MALE: You see one?

DEWILTIA: Yes, I saw one. It came to the bank and then turned around here, before my nose. It was wonderful.

ERDOZAIN: There are roughly 75 unprovoked shark attacks each year, but it's the danger factor that's part of the fun. Those who've done it say the lure of the sharks and the unique rush of adrenaline means one close encounter is never enough.

For CNN BUSINESS TRAVELLER, I'm Meara Erdozain.

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QUEST: It's unlikely you'll find any great whites in Mexico City's Salcho Milco Canal (ph). Instead, all you'll find is good music, a good atmosphere, and a good time.

And that's it for CNN BUSINESS TRAVELLER. I'm Richard Quest.

Wherever your travels may take you, I hope it's profitable. I'll see you next month.

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