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CNN This Morning

Buttigieg Vows to Hold Southwest Accountable for 'Complete Meltdown'; Southwest Stock Takes a Hit Amid Ongoing Cancellations, Delays; Supreme Court Keeps Trump-era Border Policy in Place for Now; U.S. Considers COVID Measures for Travelers from China; Ex-Trump Aide: Meadows Burned Documents During Transition Period. Aired 6-6:30a ET

Aired December 28, 2022 - 06:00   ET

THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.

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DR. ALLEN SILLS, NFL CHIEF MEDICAL OFFICER So many people could initiate the protocol. And in this game on Sunday, none of those factors were present. There were no visible signs present, even though there was a blow to the head, and the player did not report any symptoms.

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[06:00:17]

COY WIRE, CNN SPORTS: Tua was diagnosed with a concussion three months ago after the back of his head slammed off the ground in a game against the Bengals. His arms and his hands seized up. He was on the field for several minutes before being taken off on a backboard and stretcher. We'll keep our eyes on it -- Whitney.

WHITNEY WILD, CNN CORRESPONDENT/ANCHOR: Absolutely. And wishing him the best in his recovery. Coy Wire, thank you.

Thank you for joining us at home. I'm Whitney Wild. CNN THIS MORNING starts right now.

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BOB JORDAN, CEO, SOUTHWEST AIRLINES: I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or you're one of our heroic employees caught up in a massive effort to stabilize the airline, to know that we're doing everything we can to return to a normal operation. And please also hear that I'm truly sorry.

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POPPY HARLOW, CNN ANCHOR: Well, good morning, everyone. It is Wednesday, December the 28th, and that was an apology from the CEO of Southwest Airlines after the chaos that continues for the airline and so many passengers. It is little solace for thousands of stranded passengers across the country and thousands more who are about to find out their flight today has been canceled. KAITLAN COLLINS, CNN ANCHOR: Also, Title 42 still being enforced at

the Southern border after a new Supreme Court decision which we got overnight. It has left thousands of migrants and advocates in Mexico and the United States in a state of flux and confusion.

HARLOW: We are also getting a new batch of January 6th Committee transcripts this morning. One of their key witnesses, Cassidy Hutchinson, describing discussions about QAnon being taken seriously in the walls of the White House. Also, news about the burning of documents. A lot ahead on that.

We start this morning with that full-scale meltdown that is still under way at Southwest Airlines. There is no relief as of this morning as the company is now confirming that more than 60 percent of today's flights are already canceled, and the chaos is likely to continue into 2023.

Thousands upon thousands of passengers left stranded and struggling to figure out how they're going to get where they were going. The chief executive of the company is apologizing as federal scrutiny is growing.

Senator Maria Cantwell, who is the chair of the Senate Commerce Committee, says they're going to investigate the cause of this meltdown, as Transportation Secretary Pete Buttigieg is also vowing to hold Southwest accountable.

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WOLF BLITZER, CNN ANCHOR: I understand you just spoke directly with the CEO of Southwest Airlines. Did you get any explanation at all for this meltdown of epic proportions?

PETE BUTTIGIEG, TRANSPORTATION SECRETARY: Meltdown is the right word. This is an unacceptable situation. You look at the number of passengers who are stranded and you look at how hard it is even to get somebody on the phone to address it. From what I can tell, Southwest is unable to locate even where their own crews are, let alone their own passengers, let alone baggage.

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COLLINS: Nick Valencia is live for CNN this morning at Atlanta's Hartsfield-Jackson Airport.

Nick, of course, hearing that there are more cancellations today is not what passengers were hoping to be flying out of that airport and others were hoping to hear.

NICK VALENCIA, CNN CORRESPONDENT: Yes, good morning, Kaitlan.

The cascade of flight cancellations continues for at least one more day with more bad news for Southwest Airlines. As you mentioned, more than 60 percent of its flights on Wednesday have been canceled, and those looking to rebook have really no options in the immediate future. If there is one bright spot here today in Atlanta, it's the line at

Southwest is noticeably shorter than it was yesterday. Those that we have spoken to in line say that their flight is scheduled on time to take off. But they are yet breathing a sigh of relief.

I spoke earlier to the Fitzpatrick family. They say they're scheduled on time to go take off to Austin, Texas, later today, but they won't be breathing that sigh of relief until they're on that flight, and it takes off.

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JAYLAN FITZPATRICK, SOUTHWEST PASSENGER: So when we were coming here from Austin, they were saying that I guess a lot of flights, they had to change the plane to down size, not sure what for. But basically, they said about 30 people wouldn't make the flight.

ANDERSON COOPER, CNN ANCHOR: How were you so lucky to be able to get on the flight.

FITZPATRICK: We checked in early. Honestly, that was it. They said the people that checked in early will get on, guaranteed.

BRITTNEY FITZPATRICK, SOUTHWEST PASSENGER: We've been checking the news, like every day, and every hour, I'm on my app, just like, "Please be on time. Please be on time."

And one thing that's concerning me is the gate keeps changing. So I don't want to be at a gate and then also look at my app and it's all the way on the other side. So I'm just hoping God gives us grace to find a gate and finalize.

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VALENCIA: It would appear, at least so far this morning, those who have had their flights canceled are staying away, for the most part, from the airport, but it is expected to be another busy day at the nation's airports with another long day for those flying Southwest -- Kaitlan.

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COLLINS: Yes. I imagine a lot of prayers happening at that airport. Nick Valencia, thank you for that report.

VALENCIA: Yes.

HARLOW: A lot of prayers, indeed. CNN business correspondent Rahel Solomon joins us now. Rahel, good morning to you.

RAHEL SOLOMON, CNN BUSINESS CORRESPONDENT: Hey, good morning.

HARLOW: Southwest, the stock not reacting well, obviously, to this?

SOLOMON: Absolutely not reacting well. So I think there are a few ways to think about the financial impact of this ordeal, of this mess, right, meltdown.

So first, you can see the immediate impact to the stock. So you can see how shares closed yesterday, closing down about 6 percent. Pretty significant. Closing in at about 34 bucks a share. So that's the more immediate impact, right?

And just to put this sort of all in perspective, taking a look at Southwest. The last time we heard from the airline, the third-quarter earnings, company reported $277 million in profits on $6.2 billion revenue.

To put this in context, you can see how this compares to 2021 and 2019. The industry as a whole, also sitting on some pretty healthy profits. Right?

This is the 24 U.S. passenger airlines: $2.4 billion for third-quarter 2022, just about the same in the second quarter. If you're wondering what happened here, that was mostly --

HARLOW: COVID.

SOLOMON: Exactly. COVID, Omicron.

So as of late, though, the last six months or so, the airlines have been doing pretty well.

And that brings me to the longer-term impact of this financially, which will likely be pretty significant. I just want to get really quickly to a quote from Scott Keyes from Scott's Cheap Flights. This is what he told me last night.

"I think there's going to be a non-trivial financial cost to the airline for this meltdown." You have to think about both the compensation they're almost certainly going to be paying out to travelers but also the crew, the overtime.

So this is going to be an expensive, costly issue.

HARLOW: I was going to say, the question here, and why the stock is down pretty significantly, is because this isn't an overnight fix.

SOLOMON: No, it's not.

HARLOW: This is, like, a year plus to fix.

SOLOMON: Yes. I mean, and it's also going to be costly investments, right? So it's the money that the airline has to give back to passengers.

By the way, this is like their Super Bowl, the holiday period. This is when they make so much money. It's the money they have to give back. It's the money they have to pay to all of the people working the phones and around the clock.

And by the way, there's a chance, potentially, of a fine. HARLOW: You have -- Right, that Buttigieg was talking about. You have

some great advice, though, for passengers stuck right now, maybe you're watching us at the airport. We hope you're not stuck. If you are, what else can they do?

SOLOMON: OK, so I asked around, and there are a few things, if you were still at an airport and we are thinking about you, a few things to think about.

So this tip came from Kathleen Banks (ph) of FlightAware. Rebook but get creative, i.e. you need to pull out a map, ask the counter -- ask the person on the phone, OK, can you get me close-ish. So for all of my friends who watched "Home Alone" over the holiday weekend, look at Kevin's mom when she's trying to get back to Chicago from Paris.

HARLOW: It's my son's favorite movie.

SOLOMON: Me, too. So that's essentially what we're talking about.

HARLOW: So if you're trying to get to New York, go to Philly.

SOLOMON: Exactly. Or go to D.C. and maybe take an Amtrak, which brings me to some of these points. This is why you want to save your receipts. Because especially in a situation like this, there's a chance that you might get reimbursed for those additional expenses Southwest says are reasonable. Also, check your credit card provider, and insist on a cash refund.

HARLOW: None of those vouchers.

SOLOMON: No. Not here.

HARLOW: Thank you, Rahel. Appreciate it very much -- Kaitlan.

COLLINS: Also this morning, the Supreme Court says that pandemic-era border restriction known as Title 42 is going to stay in place for now. It's a decision that delays the potential for a huge increase in unlawful crossings that officials have been bracing for.

In this brief, unsigned order, the justices of the Supreme Court halted a trial judge's ruling that would have lifted the measure; and, in effect, granted a GOP request to prevent the winding down of Title 42.

Thousands of migrants who are desperately waiting at the border are now facing months of more uncertainty. They were hoping for the chance to enter the United States legally.

CNN's Rosa Flores is live in El Paso, Texas. Priscilla Alvarez is in Washington.

Priscilla, I want to start with you, because we got this 5-4 decision from the Supreme Court. It was very brief. But basically, it means this is going to stay in place until they hear the decision in the coming months, in 2023. PRISCILLA ALVAREZ, CNN CORRESPONDENT: That's right. They're

essentially saying these restrictions are going to remain in effect while legal challenges play out, a process that takes months.

Now, this is an order that is ultimately a victory for Republican-led states who had intervened in the case and tried to block the termination of this authority.

Now, some justices said that they would deny the application, including conservative justice Neil Gorsuch, who in a dissent, siding with the liberals, said, quote, "The current border crisis is not a COVID crisis, and courts should not be in the business of perpetuating administrative edicts designed for one emergency, only because elected officials have failed to address a different emergency."

This is something that we have heard from immigrant advocates. But all the same, it means that this order will keep Title 42 in place for months to come -- Kaitlan.

HARLOW: And Rosa, just to bring you in here, we were so struck by your reporting on the ground. Yesterday morning, seeing all those migrants bundled up with their children in 36-degree weather.

The real impact is what this means for them. What does the court doing this mean for them?

ROSA FLORES, CNN CORRESPONDENT: Because there's various groups of migrants here, migrants who turned themselves into authority and have a packet of documentation that allows them to travel in the United States.

And then there's the group of migrants who got desperate, because Title 42 hasn't been lifted yet, and they entered the country illegally.

Now, the reason why their impact is different is because the individuals who have those documents can actually travel out of these border areas.

For the other individuals, there are checkpoints before you leave the border areas, where immigration officials ask everybody, including myself whenever I drive through that area, you have to declare your citizenship.

So at that point in time, Title 42 could be imposed on those -- on those migrants who enter the country illegally, or they could also be processed under Title 8, which means they could be not only expelled but they could be deported from the country.

So it's -- it depends. Now, the migrants that I've been talking to here, they're very confused, because they don't quite understand the process in the United States. So they're trying to figure out how it impacts them. And at this point, they really don't know.

COLLINS: Yes. Understandably confused. This has been a battle that's been playing out. And Priscilla, what's the sense of when we could actually see the final decision on Title 42?

Because I know the White House, obviously, despite this reprieve, it's just temporary. So they have to still be preparing for this.

PRISCILLA ALVAREZ, CNN CORRESPONDENT: Well, the court said that they would hear arguments in this case in their next session, which starts in February. So that means that we could get a decision on this sometime early to mid next year.

But we heard from President Biden last night, and he said he thought this was overdue. And all the same, the White House will comply with the order.

But they're making it clear that, during this time, they're also pointing the finger at Congress, saying that Republicans and Democrats should pass comprehensive immigration reform.

Of course, you and I know, Kaitlan, that this is an issue that has vexed Congress for years. It is an issue that has grown more politically contentious, so that is going to be a challenge.

In the interim, the administration says they will continue their preparations.

HARLOW: You know, Rosa, I wonder. We ask a lot of lawmakers. Yesterday, I asked one of the key officials in El Paso, you know, do you want the president to come to the border? Do you think additional attention on that would be helpful?

I wonder what they want. What the migrants that you've spoken to want in terms of focus from the federal government, if they -- if they talk about that? If that would be beneficial to them. Are they focused on the immediate need of shelter, food, warmth?

FLORES: You know, there's a mixture, because I think some of them are aware of the politics. They're aware of Title 42. Some of them are not aware of Title 42 and, really, their focus is getting food for their children, is getting shelter for their children and getting out of this border area so that they can work in the United States.

And, Poppy, I've got to say, there is a lot of confusion about some of the basic processes.

Some of these individuals who are coming from Central and South America. The laws there are different. In some countries, you can just enter the country and begin working.

When they realize that here in the United States, you need documentation, it surprises them. And especially, because there's so much misinformation in some of these countries.

And this back and forth with Title 42 has really only given fodder for human smugglers. Because I can't tell you how many migrants I've talked to who say they truly believe, in their heart of hearts, that the U.S. border is open, because that's what they learn in their communities. That's what they read on Facebook. That is what their understanding is.

And so imagine their surprise when they sell everything they own. They trek their kids through a dangerous jungle. A lot of them have told me, they smell death in the jungle that's between Central and South America and the Darien Gap.

Those are the conditions that are trekking their children, because they strongly believe these human smugglers, that this is their chance to enter the United States; this is their chance at the American dream.

That's why they risk everything, only to find out that it's all a lie. That they might be expelled; they might be deported, that they might be expelled into a very dangerous cartel-ridden northern Mexico City, where they could be kidnapped.

I mean, there are records. The Human Rights Watch has been keeping records of just how many migrants have been kidnapped, extorted, attacked violently since the Biden administration took office.

Their records show more than 13,000 instances, and I'm sure that those aren't the only ones. I mean, I've interviewed women on the Mexican side of the border, said they've been kidnapped, they'd been raped, after they've been expelled from the United States under Title 42.

[06:15:15]

So it is so complicated, and part of the problem is all of the mixed messaging on the United States. Well, Democrats and Republicans keep fighting and not deciding. And Congress doesn't pass immigration reform.

It's fodder for human smugglers and the people caught in the middle of the migrants that you see behind me that are sleeping on the street in El Paso, Texas, thinking this is their shot at the American dream -- Poppy.

HARLOW: Rosa Flores.

Thank you, Priscilla Alvarez. We really appreciate your reporting and your dedication to this, both of you. Thank you.

COLLINS: Also just in this morning on the global front, we're now learning the United States is considering a new COVID measure for people who are traveling to the United States from China.

This is a development that comes after yesterday. We've reported that Beijing is easing their COVID protocols.

CNN's Arlette Saenz is live in St. Croix where the president is on vacation. Arlette, what are you learning about what changes might be on the way for when it comes to travelers coming from China to the United States?

ARLETTE SAENZ, CNN WHITE HOUSE CORRESPONDENT: Well, Kaitlan, the U.S. is considering imposing new measures on individuals traveling from China.

And they say that this is due to the rise in cases that have been seen since the elimination of the zero-COVID policy, but also concerns of what they say is a lack of transparent data coming from China.

Now, these considerations are being made in consultation with U.S. health officials. And one U.S. official told me that a decision about a -- adding a possible testing requirement for those travelers could be made soon.

Now, I want to read you a bit more of a statement from U.S. officials, who said, quote, "There are mounting concerns in the international community on the ongoing COVID-19 surges in China and the lack of transparent data, including viral genomic sequence data being reported from the PRC." They added, "Without this data, it is becoming increasingly difficult for public health officials to ensure that they will be able to identify any potential new variants and take prompt measures to reduce the spread."

Now, these considerations are coming as some other countries like Japan and India, have imposed some new steps for travelers coming from China.

In both of those countries, travelers from China will be required to show a negative test upon arrival. The U.S. is looking at those measures, talking to partners around the world, and also public health officials.

And U.S. officials say that they are considering what options they might be able to take here in the U.S. But certainly, the end of the zero-COVID policy and the rise in cases from China is something the White House has been watching very closely.

And today, the U.S. is making it clear that they also have those concerns about the transparency of the data that's been provided and that that could prompt some additional measures to be added for travelers coming from China to the United States.

COLLINS: It just speaks to the major level of distrust between the United States and China. Arlette, thank you for that reporting this morning.

All right. Document burning, talks of QAnon, all happening inside the White House in the final days of the Trump administration. What we are learning from just-released transcripts from the January 6th Committee.

HARLOW: Also, the death toll in Western New York is rising. Crews there working around the clock, trying to clear all of the snow. And they are searching for those who are still unaccounted for.

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HARLOW: Welcome back to CNN THIS MORNING. This morning, much new insight into what happened during the final

days inside the Trump White House. Former aide in the Trump White House, Cassidy Hutchinson, now saying she witnessed former chief of staff, Mark Meadows, burning documents many times inside his office in that final month.

She told the January 6th panel in newly-released transcripts, quote, "So throughout the day, he would put more logs on the fireplace to

keep it burning throughout the day. And I recall roughly a dozen times where he would throw a few more pieces of paper in it when he put more logs on the fireplace."

Our Kristen Holmes joins us now to talk about this.

What I thought was key in this was when, after meetings with people like Rep. Scott Perry, that he was throwing away -- not throwing away, burning these documents.

KRISTEN HOLMES, CNN CORRESPONDENT: That's right, Poppy. The thing to point out here, too, is that this Cassidy Hutchinson testimony just continues to stun, as we see the release of the transcripts.

And even before we talk about the burning of the documents, it's really fascinating to see, really, the breakdown happening between her and her Trump-backed lawyer in these transcripts that were just released.

You can actually see them going back and forth bickering. At points he stops her. And it shows why it was that she felt she needed to get a new attorney.

Now, when it comes to the burning, as you mentioned, I mean, obviously, this is not the way to get rid of these kind of government documents. And she notes that this happened roughly a dozen times.

Two of those instances, at least, were after she met -- after Meadows met with Republican Pennsylvania Congressman Scott Perry, who was been linked to trying to use the Justice Department to overturn the 2020 election. So that is pretty fascinating.

The other thing that really stood out to me was something that Meadows told several White House aides, which was that they should keep some of the meetings that were happening in the Oval Office on a, quote, "close hold," meaning potentially, that these didn't get onto the actual Oval Office diaries.

"Let's keep some of the meetings close hold. We will talk about what that means, but for now we will keep things real tight and private so that things don't start to leak out."

And of course, Poppy, as we know, there's a reason that the Oval Office has a diary. It's to keep a presidential record. And keeping things off of it is highly suspect.

COLLINS: Can I say, when it comes to the documents, you know, Cassidy Hutchinson said she didn't know if these were originals, were they copies, or were they something that was supposed to be preserved.

There's a Presidential Records Act where memos, letters, anything like that has -- the president touches has to be preserved, to be recorded.

But also, if you walk around the West Wing, there are these brown bags by people's desks. In the press office, other places in the West Win, you can't just throw a document in the trash at the White House. You can't just throw away, you know, your notes. You have to keep them, or they're --

HARLOW: In those brown bags?

COLLINS: Yes, in a certain way. There's a very severe process for this inside the White House. And that's just why this is even more --

HARLOW: Not burning?

COLLINS: -- suspect --

HARLOW: Right.

COLLINS: -- that he's putting it --

HARLOW: It doesn't involve throwing it into your fireplace when no one is around. And I will say that, you know, there's another testimony that I read last night, very lengthy. Johnny McEntee, who was a personal aide to the president, ran the Presidential Personnel Office, who talked about -- which, you know, we heard from multiple aides, that he witnessed former President Trump often tearing up documents after meetings when he was finished with them.

Again, we've heard this before, but it is always stunning to see that this was just practice of how they dealt with these documents that, you know, again, as Kaitlan said, have a very strict way of processing. So they go to the archives. We're talking about the president of the United States here.

COLLINS: Yes. And the chief of staff.

Kristen Holmes, thank you for summing up what came out of those transcripts. I also want to bring in this morning CNN's senior law enforcement analyst and the former deputy director of the FBI, Andrew McCabe.

And Andy, I just wonder when you are looking at these transcripts, as Christian noted there, you know, we've known how Trump treated documents, how the White House viewed, you know, what typically is a very careful process when it comes to documents.

[06:25:08]

But I wonder what you make of being able to read this transcript of Cassidy Hutchinson saying she regularly watched during one of the most sensitive periods inside that White House, the chief of staff burning documents regularly in his office. ANDREW MCCABE, CNN SENIOR LAW ENFORCEMENT ANALYST: It's amazing,

Kaitlan. And the whole transcript is riveting to read. But specifically because of the picture that it paints of exactly what you've described.

A White House that, on multiple levels, is actively and intentionally avoiding things like the Presidential Records Act, avoiding allowing meetings with the president, meetings around the Oval Office to make it to the official record of who's coming and going and what sort of business is being done.

It creates -- it creates an image of a White House that's actively trying to fly under the radar, trying not to leave any traces of what they're doing, in meetings they're having with certain individuals.

And then you layer on top of that, the burning of documents, allegedly, after meetings with Scott Perry, who later asks, is pretty insistent, according to Cassidy, when asking for a potential pardon. So the whole thing creates a very suspicious picture.

HARLOW: Andy, I thought your takeaway, more broadly, from reading these transcripts, is really important, because you called it, quote, "the single greatest case of group dereliction of duty" that you have ever seen.

MCCABE: It's extraordinary, Poppy. There is so much focus going on in the White House, on January 6th, across the staff, right? From the -- from the lowliest staffers, all the way up to the president himself constantly talking about things like tweets. What should the president tweet? And there's, you know, the vision of three different types of tweets that they talk about putting out.

And they're constantly talking about massaging the message and how should the -- how should the president, you know, talk to people.

Nowhere, not one place, is anyone having a conversation about what should we do to stop this attack? Every one of those people swore an oath to protect and defend the Constitution.

From the transcript of Cassidy Hutchinson's testimony, there's no indication that anyone took any steps to pick up the phone and call the FBI, call the military, call the police, call the mayor of Washington, D.C., or the head of the Capitol Police to try to figure out how they could help stop the attack on the Capitol. It just did not happen. It's striking, and it's just confounding.

COLLINS: From a legal perspective, what did you make of Cassidy Hutchinson's transcripts, where there were parts of the transcripts, of her testimony, where she had the Trump-backed attorney, Stefan Passantino.

And then she switched to Jody Hunt. And you can see where Jody Hunt, when he came in, he said she wanted to clarify several portions of her -- of her testimony, where earlier when she was speaking, the attorney who was Trump-backed was kind of cutting off, was jumping in to say -- you know, he said, I don't want to shape your testimony, but he was often jumping in, in those moments when she was being asked and answering questions from the committee.

MCCABE: Really interesting, Kaitlan. So -- and it's helpful, I think, to read this transcript after we read the previous one that was released in which she talked to the committee about her struggles with attorney Stefan Passantino.

So one, knowing what was going on in the background during this interview that we got yesterday, it's really fascinating.

I should say, however, though, that some of those interjections by Mr. Passantino are the sorts of things -- excuse me -- that you would expect to see from an attorney who was engaged in protecting their client, going to make sure that their client doesn't step beyond the -- the authority they have, makes it clear that they are maybe guessing about something or providing an opinion, rather than a statement of fact.

So some of that you should expect to see, but it's seeing it, understanding the -- the emotional kind of hand-wringing that she was going through at the time, her concerns about how Mr. Passantino might be communicating what -- what she's telling him and what he's saying in the interviews to people back in, as she says, Trump world.

It's really a fascinating example of an attorney and a client whose interests are dividing or splitting going in opposite directions. And of course, we know she solves that problem by hiring Jody Hunt.

HARLOW: Yes. Andrew McCabe, thank you so much. Just stunning what we saw. Thanks for helping us understand it.

MCCABE: Thanks.

HARLOW: Next, the aftermath of this brutal deadly storm. Authorities in Buffalo, New York, expecting to find, sadly, more bodies days after this blizzard.

COLLINS: And this is something notable. It's been very quiet when it comes to House Republicans on George Santos. That is the congressman- elect from New York who is now admitting that he lied about major aspects of his resume as he was running for Congress. And he'll be seated next week.

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