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Quest Means Business
WHO Chief Deeply Concerned Over Scale Of Ebola Outbreak; Vance Downplays Trump's Stock Trades While In Office; Former Google CEO Booed During Commencement Speech About A.I.; Son of Mango Founder Arrested Over Father's Fatal Fall; Visa Launches "Tap In" Campaign Ahead Of World Cup; A Tour Of Centuries Old Pub. Aired 4-5p ET
Aired May 19, 2026 - 16:00 ET
THIS IS A RUSH TRANSCRIPT. THIS COPY MAY NOT BE IN ITS FINAL FORM AND MAY BE UPDATED.
[16:00:21]
PAULA NEWTON, CNN INTERNATIONAL HOST: A down day on the markets. I mean, nothing to get too excited about. It seems that all the markets right now
are just waiting to see what happens next in the Iran conflict. Those are the markets and these are the main events.
The World Health Organization sounds the alarm over the Ebola outbreak as countries shut down travel from some Central African nations.
Vice President J.D. Vance defends Donald Trump's stock trades and a $1.8 billion fund that could benefit the President's allies.
And the heir to Spanish fashion giant, Mango is out on bail after being arrested in connection with his own father's death.
Live from New York, it is Tuesday, May 19th. I am Paula Newton, in for Richard Quest, and this is QUEST MEANS BUSINESS.
And a very good evening to everyone.
Tonight, the head of the World Health Organization says he is deeply concerned by the scale of the Ebola outbreak in Central Africa. Now, Health
officials in the Democratic Republic of Congo now report more than 130 deaths linked to the virus. They suspect there could be at least 500 more
cases.
The World Health Organization convened an emergency meeting in Geneva. The Director General has this to say.
(BEGIN VIDEO CLIP)
TEDROS ADHANOM GHEBREYESUS, DIRECTOR-GENERAL OF THE WORLD HEALTH ORGANIZATION: This epidemic is caused by Bundibugyo virus, a species of
Ebola virus for which there are no vaccines or therapeutics.
In the absence of a vaccine, there are many other measures countries can take to stop the spread of this virus and save lives, even without medical
countermeasures, including risk communication and community engagement.
(END VIDEO CLIP)
NEWTON: World leaders are taking steps to try and contain the spread. Bahrain has now joined the United States in restricting foreign travelers
arriving from the impacted countries.
Larry Madowo is on the ground for us in Nairobi.
Larry, I know you've been following this very closely. I mean, the concern here is clearly warranted. And a reminder, Ebola has a fatality rate of
about 50 percent. So what is being done to try and stop this virus from spreading?
LARRY MADOWO, CNN CORRESPONDENT: Paula, there is an all-out international effort to try and contain the spread. The U.N., the World Health
Organization, the Africa CDC, the U.S. CDC, the Congolese Health Ministry all sending personnel, medical supplies, equipment to the northeastern part
of the DRC in Ituri Province, which is the epicenter of this outbreak.
So they are sending stuff, from lab testing kits, PPE, anything they might need to make sure that they are responding effectively. The Congolese
government has set up three treatment centers in that region, and is appealing to anybody who might be showing symptoms to show up for
treatment.
Yes, Ebola has a fatality rate of 50 percent, some cases as much as 90 percent, but authorities in the DRC say, this one is not as fatal as
others. The Bundibugyo virus claims the lives of between 25 to 40 percent of its victims, and the Congolese authorities also pointing out that they
have had 17 outbreaks. This is the 17th one. So they've built up some experience in handling these outbreaks, and all they need is all the
support they need as much as possible.
Obviously, the U.S. aid cuts, the general drop in overseas development assistance, especially to the health sector, makes a response like this
that much more hamstrung.
NEWTON: I hear you, Larry, that they have been dealing with these kinds of outbreaks before and obviously have the experience, as you say.
But given the scale and the scope, I am wondering what public Health officials missed here? I mean, were they caught off guard and has
surveillance been an issue?
MADOWO: That is a possibility. The U.S. just announced $13 million going to the government of the DRC to help them deal with the spread, to contain it.
But Marco Rubio, the Secretary of State, also has some criticism for the World Health Organization, saying they were late to this, and the World
Health Organization is probably the third layer.
The first is the local Health Ministry here. It reflects the reality of where this outbreak is happening. It is in a remote part of the DRC, where
the medical infrastructure is limited, where it is a region at war, 100,000 people are displaced. It is a border region where people come in to try and
make their fortunes in mining. Theres a lot of gold in this area.
There is a lot of border traffic, especially between this part of the DRC and Uganda. That's why you saw some cases in Uganda.
[16:05:05]
So it took a while before they could test and when they did test, they were testing for the Zaire strain, which is much more common. They have only
seen this Bundibugyo virus twice before. So they needed to send these samples four hours away to Kinshasa, in the capital.
So it took a few weeks before they finally said, yes, this is happening, and they, you know, declared this an international emergency.
However, in that time, it is possible, Paula, that some people could have already spread out into the community, not just in that province, but in
neighboring countries, maybe Uganda, maybe Rwanda, maybe South Sudan.
NEWTON: Yes, Larry, you've definitely given us a measure of the challenge there, given what's going on, on the ground. Grateful to you.
Now, officials believe that the Ebola outbreak began last month. The first known suspected case was a health worker who reported symptoms on April
24th. In early May, the WHO received an alert of a deadly unknown illness, and last Friday it confirmed it was the strain of the Bundibugyo virus of
the Ebola virus.
The WHO declared a global health emergency on Sunday, so that is the timeline.
Dr. Nahid Bhadelia is a founding director of the Boston University Center on Emerging Infectious Diseases, and she joins us now from Boston. And I
will say, we are grateful to have you given your experience.
I mean, you believe this outbreak will get worse before it gets better. I will point out you have worked on these kinds of outbreaks in Africa, and
you say that the math is mathing here. Can you explain that?
DR. NAHID BHADELIA, FOUNDING DIRECTOR, BOSTON UNIVERSITY CENTER ON EMERGING INFECTIOUS DISEASES: Sorry, I meant to say the math is not mathing here,
Paula.
NEWTON: Okay. I gotcha!
BHADELIA: The general consensus is that we are not discovering the beginning of an outbreak, we are surfacing an outbreak that has been going
on for a while and I think even WHO and others have said that that April 24th case is probably not the index case, just the way that this virus
spreads the close contact that it requires.
The fact that we are seeing so many cases and deaths already, the fact that you're seeing this in Uganda, in two or three other metropolitan areas,
including Butembo and Goma, in DRC, at the border of Rwanda and in Bunia, it makes all of this very complicated in addition to the factors that your
reporter just talked about -- conflict in the area, remoteness, the fact that this is near border with large refugee crisis and camps.
I think all of that means that the response were already behind and the number of resources that it would take to get ahead of it, it will take a
while to get them on the ground to help DRC, despite their excellent experience and technical background in this.
NEWTON: Yes, they have had so many challenges with this virus over the years. We do want to lean on your experience, because you were a Medical
Director of the Special Pathogens Unit at the Boston Medical Center. I will say again that it is a state designated Ebola treatment center.
So what needs to be now in terms of really trying to get ahead of this virus?
BHADELIA: Yes, Paula, my experience in the region, which is probably more, you know, attributable to what is happening right now, I actually took care
of hundreds of patients, Ebola patients in West Africa during that large epidemic in 2014-2015 and then I've worked on that border in Uganda, near
DRC and Rwanda as part of Ebola responses and there are two big things in terms of bringing -- in the absence of medical countermeasures and vaccines
-- two big things need to happen in addition to the risk communications and community engagement that Dr. Tedros talked about.
First, you've got to get everybody who is suspected, who could be confirmed into care because you don't want that person to potentially continue
transmitting to others in the community. That means you need personal protective equipment. You need health care workers, you need diagnostic
tests.
And remember, already over 500 patients were struggling with a handful of hantavirus, you know, folks that might have been exposed. Imagine a country
like DRC dealing with that big a number of cases.
Then you have to do contact tracing. So, everybody that those sick patients came into contact with, you need to figure out how many of those are and
put them in quarantine so that if they develop symptoms in the community, they don't continue that chains of transmission.
An average Ebola patient can have between 10 to 20 people that are their close contacts. You do the math. That's 10,000 people that need to be
contact traced, you know, and that's a lot of number of people that need to be working on the response, which currently the DRC does not have.
NEWTON: Yes, and then again, we are back to the math that can be daunting. We learned that during COVID.
I am wondering, I asked Larry, but I will ask you as well, do you believe there may have been a systemic failure in surveillance here? And do you
think the cuts currently to America's public health institutions had anything to do with this?
I mean, you have so much more experience. I've been on the ground in countries all over the world where the CDC is right there alongside with
us.
BHADELIA: You're right, Paula, and I think the USAID cuts have hurt in three ways. First, 80 percent of the USAID global health budget was cut. So
what we've seen is increases in malaria cases and cholera cases.
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So, as someone who has taken care of Ebola patients, before I can tell you, early Ebola presentation is like every other disease that is infectious in
that area, so it is easy to miss, particularly when all the other endemic diseases and numbers are up.
The other thing that is complicated is that a recent study talks about the fact that areas where USAID aid was pulled that are dependent on it,
conflict levels have gone up, and we've seen that in DRC, particularly with the M23 takeover of Goma, that big city at the border of Rwanda, and then
lastly, exactly what you said, Paula, generally, CDC and USAID are on the ground with partners coordinating already because they had that presence to
begin with and not having that presence right now will mean delay in ensuring that we are making sure this outbreak is under control.
NEWTON: Dr. Bhadelia, we really appreciate your expertise in this as we continue to monitor the situation. Thanks so much.
Now, the U.S. federal tax agency is now barred from investigating President Trump or any members of his family. It is a newly added term to a
controversial lawsuit agreement between the President and the IRS.
The deal also included the creation of a $1.8 billion fund to compensate people the administration said were unfairly treated by the Biden Justice
Department.
At a White House briefing earlier, reporters repeatedly asked Vice President Vance about the fund. He refused to rule out compensation for
January 6th defendants, saying claims will be handled on a case by case basis.
Vance was also asked about President Trump's disclosures, showing his money managers made thousands of stock trades. The transactions included
companies like NVIDIA, Oracle and Microsoft.
The Vice President criticized the reporter for asking the question.
(BEGIN VIDEO CLIP)
J.D. VANCE (R), VICE PRESIDENT OF THE UNITED STATES OF AMERICA: The President doesn't sit at the Oval Office on his computer, on his Robinhood
account, buying and selling stocks. That's absurd. He has independent wealth advisors who manage his money. He is a wealthy person. He has had
success in business. He is not making these stock trades himself.
And your question imputes that, it sort of -- it doesn't say it exactly, but a reasonable person listening to that question would assume the
President is sitting around doing that, he is not.
(END VIDEO CLIP)
NEWTON: Kristen Holmes is at The White House.
I think Americans, many of them would be asking the same question, especially given the taxes they have to file. Right?
So let's get to both of these issues. They are getting quite a bit of attention, not just from Democrats, but from some Republicans as well. And
I want to start with those stock trades, something Michael Waldman from the Brennan Center for Justice calls epic corruption in plain sight.
I have no idea what he would make of this latest page that I have here from the Justice Department, which basically says not just the President, but
any member of his family in perpetuity cannot be audited or questioned by the IRS about anything they file.
KRISTEN HOLMES, CNN SENIOR WHITE HOUSE CORRESPONDENT: Yes, and I think what is so interesting is that this is also linked to that fund. I mean, this is
all part of what came out of this case of President Trump's against the IRS, and the reason why that is so fascinating is now, you've had two days
of senior officials. We heard it from both Todd Blanche, the Acting Attorney General and Vice President J.D. Vance, saying, no way would
Trump's family or the President benefit from this fund.
But then you have this letter from the Justice Department adding this new caveat that they also can't be investigated. So maybe they are not
benefiting financially, but obviously, there is a benefit here for President Trump and his family.
When it comes to the stocks, we heard the Vice President there, that is the defense that President Trump didn't know what was happening, that these are
money managers who are operating without the guidance of President Trump.
He also went on to say at different points that he, the administration still believe that there should be no insider trading, any kind of
benefiting from stocks or insider information.
So clearly, that is what they are going to continue to say about this, and then obviously, when it comes to the fund, I do want to note one thing,
which is this idea that there are still so many legal and practical questions, and while even legal scholars aren't sure that you could
actually bring a case against this fund, how it actually works in practice, that's going to be the big question.
You heard The White House defending it saying, anyone could apply if they were treated unfairly by any administration. But when you really look
across the board, does it seem likely that a Justice Department that is so tightly controlled by The White House would be accepting of claims from
Democrats that they were targeted by President Trump, I mean, it is just, again, unclear from a practical standpoint how that would work.
NEWTON: Yes, and I am interested, whenever we talk about this, it unfortunately becomes partisan, but from a totally nonpartisan point of
view, I am not exactly sure how any American would feel about this being granted to any Democratic president in future. I mean, think about it.
Any of the future president's family would not be audited by the IRS.
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I am not saying that that is in place. I am just saying this sets a precedent, saying that the Democrats are obviously speaking out. Is there
anything that the Republicans can or want to do about either? Because obviously it could hurt them in elections.
HOLMES: Well, we've actually seen the Republicans be really careful, at least when it comes to the fund. Now, the other part of this, what you just
mentioned, this letter about the Department of Justice and not investigating -- the IRS not investigating Trump or his family, that is
just come out in the last hour. We have not seen a big reaction to that, but we've seen more of a reaction to this kind of, you know, multibillion
dollar fund that is giving to President Trump's supporters.
And I will say, the reaction from Republicans, there have been some that said they're not a big fan, but also a lot of people kind of dodging the
question altogether, saying they don't know enough about it. It is an unusual concept. They'd have to see how it works in practice.
I mean, again, this is where we are in the Trump age. And for Republicans, particularly going into a midterm with Republicans with primaries, they
don't want to rock the boat when it comes to President Trump, especially, look, we've seen President Trump's, the power of his endorsement in the
last couple of weeks, both in Indiana and in Louisiana and Republicans are very aware of that.
NEWTON: Again, it could happen in future years with a Democratic president there. So I hope everyone's prepared. Thank you so much, Kristen Holmes,
for us at The White House.
Workers and students alike are expressing their concerns about A.I.'s impact on the labor market. The chief executive of PwC U.S. told me the new
technology will end up creating new jobs. You'll want to hear this interview with Paul Griggs next.
(COMMERCIAL BREAK)
NEWTON: One of Asia's largest banks is the latest company to cite ai as a reason for widespread layoffs. Standard Chartered says it plans to cut
about 7,000 jobs by 2030.
Now, CEO, Bill Winters says the bank wants to replace what he called, and I am quoting here, "lower value human capital."
He says staff who wish to remain with Standard Chartered will be given the opportunity to, in his words, reskill.
Now, the idea of A.I. trimming down the job market is the latest thing new college graduates need to hear, right? Not at all.
Some of them made their displeasure known after former Google CEO, Eric Schmidt mentioned A.I. in his commencement speech at the University of
Arizona. Watch this.
[16:20:01]
(BEGIN VIDEO CLIP)
ERIC SCHMIDT, FORMER GOOGLE CEO: Last December, "Time" Magazine selected its person of the year for 2025, and it was this time, it was the
architects of artificial intelligence.
(BOOING)
SCHMIDT: Interesting.
So today, we stand on this edge of another technological transformation, one that will be larger, faster, and more consequential than what came
before.
(END VIDEO CLIP)
NEWTON: I am not sure you can blame them for booing.
Lynda Kinkade. In fact, visited the Georgia Institute of Technology. She spoke with students and faculty at Georgia Tech about how they are
navigating the A.I. disruption to the workforce.
(BEGIN VIDEOTAPE)
LYNDA KINKADE, CNN INTERNATIONAL ANCHOR AND CORRESPONDENT (voice over): A Computer Science Degree at Georgia Institute of Technology is considered a
golden ticket to secure a position at a major tech company like Google, Meta and Amazon.
But after tens of thousands of layoffs and a rapid shift towards A.I. students are entering a job market that looks very different.
KINKADE (on camera): So with all the mass layoffs in tech, how are you feeling approaching graduation?
HUNTER RICHARDSON, GEORGIA INSTITUTE OF TECHNOLOGY GRADUATE: I won't lie. We -- my friends and I have been a little bit scared.
KINKADE (voice over): This year, more than 100,000 jobs were cut in the tech sector, according to industry trackers. LinkedIn shows entry level
hiring has fallen about six percent year-over-year.
RICHARDSON: How's your finals going?
KINKADE (voice over): Hunter Richardson is graduating with a job already lined up.
RICHARDSON: A few years into my degree program, I added accounting as a second major to be able to apply the things I learned in Computer Science.
KINKADE (voice over): Hunter represents one side of the story, students who took steps to adapt early, combining technical skills with business
experience and internships.
RICHARDSON: What I think excites us, particularly at Georgia Tech, is how we are being equipped to work with A.I. tools in a way that is unique and
keeps us on the, you know, the forefront.
KINKADE (on camera): What's one piece of advice you're giving students as they navigate this A.I. disruption?
OLUFISAYO OMOJOKUN, ASSOCIATE DEAN FOR UNDERGRADUATE EDUCATION IN THE COLLEGE OF COMPUTING, GEORGIA TECH: Yes, certainly is to not skip the
fundamentals. Things can change over time because of A.I. but the fundamentals are going to always be important.
KINKADE: Which are?
OMOJOKUN: Well, we have this whole notion of computational thinking that's part of our curriculum. Being able to look at large problems and break them
down into smaller pieces and understand the patterns and processes that make a solution.
KINKADE (voice over): Professor Olufisayo Omojokun is the Associate Dean for Undergraduate Education in the College of Computing.
KINKADE (on camera): Do you worry about preparing students for jobs that might not exist in five years' time?
OMOJOKUN: Not necessarily, because our goal is to create computational thinkers. We have 97 percent, at least last year of our students landing a
career placement within six months of their graduation and we are doing the same survey this year, and we are hoping for even better.
We are having or asking students to broaden their horizons.
KINKADE (voice over): Goldman Sachs estimates that Gen A.I. could affect 300 million jobs worldwide, though less than seven percent are at risk of
full displacement.
So how do the number of jobs being lost compare to those being created?
ANDREW MCCASKILL, CAREER EXPERT: I mean, I think if you look at the jobs numbers from the last few months, we are not creating jobs at the numbers
that we traditionally have.
KINKADE (voice over): Career expert, Andrew McCaskill says the numbers reflect a reset, not a collapse.
KINKADE (on camera): Andrew, when you look at white collar jobs over the next 18 to 24 months, what does the landscape look like?
MCCASKILL: 2026 is going to be one of the most competitive job markets that we've seen in years.
KINKADE: So you're saying the key is to pivot, to adapt. What does that mean in real terms?
MCCASKILL: Yes. You pivot, you adapt, get as many data points as you possibly can about where people are hiring, location, what industries are
hiring?
One of those fastest growing industries right now is utilities as the entire grid gets changed in advance of the A.I.-assisted workforce.
KINKADE (voice over): For decades, a tech-based degree promised certainty. In 2026, it offers something different. Opportunity, but most likely only
for those ready to adapt.
Lynda Kinkade, CNN.
(END VIDEOTAPE)
NEWTON: Now staying with developments in A.I. here. PwC says it is expanding its alliance with Anthropic. The company says value will be
created by agentic operating models. That's on top of a partnership PwC already has with OpenAI.
Now, the chief executive of PwC U.S. is making clear that A.I. is the future.
Paul Griggs told "The Financial Times" that the company is converting some of its services into A.I. powered tools, and that partners who resist A.I.
do not have a place at PwC.
Now, the company has made A.I. a point of emphasis in its ads. Listen.
(CLIP FROM PWC ADVERTISEMENT)
VOICE OVER: We help cut through the A.I. noise.
UNIDENTIFIED FEMALE: Hi, Shane. Is now a good time?
UNIDENTIFIED MALE: Absolutely.
VOICE OVER: So you can --
(END VIDEO CLIP)
[16:25:11]
NEWTON: Well, it makes the point quite concisely there.
Paul Griggs says artificial intelligence will ultimately create new jobs and I spoke with the chief executive of PwC U.S. yesterday, and he tells me
that A.I., he says will help workers do their jobs more effectively. Listen.
Ta[e1
PAUL GRIGGS, CEO, PWC U.S.: Well, A.I. to me, Paula, does a couple of things.
One, it rapidly commoditizes the analysis that is capable -- generalized analysis, and it rapidly commoditizes coding, but it increases the value of
humans who understand how business actually works. So what to deploy it, where to deploy it, how to integrate it, how to drive outcomes, how to
drive change.
And so, you stare at that in terms of our business, that's a massive opportunity.
Think about airlines. You and I are on airlines once or twice a week it seems. You get cruise in the right place. You do accelerated maintenance or
predictive maintenance that keeps that plane in the air. You know, A.I. enables all of those things to work for you and me, the end user.
NEWTON: And I want to get though, to the human element in a second. But in terms of what PwC is doing, you're teaming up with both Anthropic and
OpenAI as I've read. Why both? What does the bill look like for that, and what do you expect to be the return on investment?
GRIGGS: If you think about what we are doing for clients and take the medical profession as an example, medical practitioners need information in
their hands immediately. They need lab reports. They need historical symptoms. They need the history of the patient. They need scans and
information that's come through the scans.
You do that, you cut the time that enables that information to be in the hands of a medical practitioner more quickly. It enables the focus to be on
the patient. And therefore, what we are doing alongside the frontier firms, whether we talk Anthropic or OpenAI or Google, is you take the power of
technology alongside those people who understand business process, whether they sit inside companies or whether they sit inside PwC. That enables the
change to drive the outcomes that I've just suggested.
Think about the retail context as well, Paula. Take retailers who have massive information, massive product suites, and they need that product
information to be discoverable by an investor, which allows you and me to shop and get what we need more quickly inside our homes. That's the power
of A.I. And frankly, that's the power of partnerships between frontier firms and PwC.
NEWTON: But I guess, I think so many of us have been impressed with what A.I. can do, but what about the cost and the return on investment?
GRIGGS: The outcomes are real, Paula. So if I take again -- I mentioned the airlines take deals time to execute a deal, delivers economics. And so what
A.I. enables is richness of analytics. It enables that information to be at the ready for investment committees to make decisions on the buy or the
sell of a particular transaction.
And that time, that time saved, the richness of the information that comes through enabled by A.I., but also supported by what people then generate.
I always think that A.I. raises the floor. People raise the ceiling, and that generates return.
NEWTON: And let's get to the people part of this though, because it is fraught. It is a high-stakes challenge that you and other CEOs have ahead
of you to harness that ai productivity, but also try and balance what some say will be catastrophic consequences for employment.
I mean, especially for your younger employees. How do you plan to tackle that? Do you see mass layoffs in your future? Do you see layoffs in your
future?
GRIGGS: Well, if you take a look inside PwC's workforce, over the last year, we've added 5,000 people here in the us. So, in the age of A.I.,
where you again are seeing the commoditization of that generalized knowledge, generalized analysis coding, we need more people. Why? Because
those people understand business. They understand how to and where to drop A.I. into workflows to deliver those outcomes.
So my view is, yes, there will be some disruption in the short term, but in the long term, there will be real economic value generated.
So some automation, yes; some evolution of responsibility, but equally some new jobs, many new jobs created, I expect we are all going to see across,
certainly across my business and across the businesses that we serve.
(END VIDEOTAPE)
NEWTON: We will see how that outlook holds up.
Now an heir to the fashion brand, Mango has been arrested in Spain. Police say he is a suspect in the death of his father, the founder of that
company. Those details next.
(COMMERCIAL BREAK)
[16:33:00]
NEWTON: So the son of the late founder of Spanish fashion giant Mango is out on bail after being arrested in connection with his father's death.
Jonathan Andic appeared in court earlier, and a family spokesperson tells Reuters that he's innocent and cooperating with authorities.
Now his father Isak Andic died in 2024 after falling from a cliff while hiking near Barcelona. His death was initially treated as an accident. It's
now being investigated as a homicide.
Anna Cooban is in London for us, and shocking really doesn't begin to cover the implications of this arrest. What more are authorities disclosing here?
ANNA COOBAN, CNN BUSINESS AND ECONOMICS CORRESPONDENT: Well, we don't have many details, further details just yet, Paula. But you're right. This is
entirely shocking. What we do know is that Jonathan Andic has been arrested, detained and questioned today in a court near Barcelona. He is
paid a one million euro bail and has been ordered by the court to surrender his passport. He can't leave the country and he has to now attend weekly
court sessions.
I think it's worth mentioning that Jonathan Andic is currently the vice chairman of Mango's board, so this is a massive family owned company. It's
not a public company. And we have Jonathan Andic, the son of its late founder, taking a key management role. We don't have lots of details about
the kind of case this prosecution is going to bring just yet, but this is going to be a very closely watched case -- Paula.
NEWTON: Yes. And given the fact that whatever they disclose as evidence will be key. I am wondering about the -- what the implications may be,
though, for Mango and its retail legacy here.
COOBAN: Well, it's -- as I said, it's a family business. It's family owned. And so of course, depending on how this court case is going to end up,
obviously we're a long way away from getting any sort of conclusion to it, but it does bring into big questions about ownership. And also it's, you
know, the brand itself, this is a company that started in the 1980s. It's a massive company. It's got over 3,000 stores around the world, over 120
countries.
[16:35:03]
It's really up there as one of the leading lights in Spanish fashion alongside Zara. And so to have this really, you know, difficult, gruesome
story, even the implication that a family member might be involved in the death of its founder, this is potentially going to seriously damage the
brand -- Paula.
NEWTON: Yes. And we'll wait to see what more we hear from both the company and authorities.
Anna Cooban, for us. Thank you.
Now, some funny news just into CNN. Arsenal has clinched its first Premier League title in 22 years. They won the championship after Manchester City
played Bournemouth to 1-1 draw. And a few years for that team.
Now the World Cup, we'll remind you, is just over three weeks away and sponsors are getting in on all the hype. The World Advertising Research
Center estimates will boost global ad spending by $10.5 billion. Visa is one of the World Cup sponsors. It dropped this ad this week. Listen.
(BEGIN VIDEO CLIP)
JASON SUDEIKIS, ACTOR: My god. The tap-in. Easy to spot. You'll know one when you see one.
(END VIDEO CLIP)
NEWTON: Clever. It is the tap-in. Visa's "Tap In" campaign gives card holders in the U.S. and Canada a chance to win prizes for goals scored
during the tournament. Awards including signed memorabilia and a trip to the World Cup Finals.
Frank Cooper is the chief marketing officer at Visa.
We know you guys are excited about this event. Tell us the concept behind this and what it will give customers besides, I have to say it, a
shockingly high credit card balance at the end of the month.
FRANK COOPER, CHIEF MARKETING OFFICER, VISA: Yes, well, great to be here. So the concept is really based on what you see on the pitch. The tap-in is
widely believed to be the easiest goal, right? Someone is close to the net, and they just kick it in, and it seems like there's no resistance, there's
no friction. It's just an easy kick in. We analogize that to paying with Visa. You just tap your phone and you have access to things that are of
value to you.
So we felt like this is, I believe, the most expansive and inclusive World Cup in history. And so we wanted to give a wider range of people the
opportunity to tap into things that they love. And so every game we're going to count the number of tap-ins that happen across the 104 games. And
at the end of each game, we're going to give fans an opportunity to collect rewards. And that reward can be tickets. It can be sign memorabilia. It can
be a Jeff Hamilton jacket. And it's another way for fans to engage with this -- with the sport that they love.
NEWTON: Yes. And certainly engagement would be what you're looking for. You know, this marketing campaign you say has high expectations and I'm sure a
high price tag for you. And I'm not just talking about the tap-in campaign, but just sponsoring the World Cup in general. What does a successful World
Cup look like for you?
COOPER: So, this World Cup and World Cups in general, but this one in particular is going to be the greatest concentration of global attention
that we've ever seen. So we project over six billion fans will watch the game. We project that over five million people will travel across borders
to see the game, 6.5 will be in stadium. It's the greatest concentration of global attention. And in this day and age, getting attention and getting
engagement is the task.
And so here we have a highly engaged fan, at scale, fan base at scale, willing to interact with anything associated with the game. And so for us,
that is valuable in itself, but what we try to do is add value to the fan experience. And so we're bringing things like content. We're bringing
things like creators and influencers. But this tap-in rewards allow, I believe, fans to actually connect to the game in ways that they previously
could not have connected.
But for payments company, this is also kind of the World Cup of payments. You know, what you essentially have, you know, you have a pop up economy
for 39 days. For 39 days you have this kind of temporary economic ecosystem that's going to pop up from tourism to hospitality to merchandizing sales,
you know, to e-commerce, to betting. It's going to happen a 39-day period in most intensive, massive payment schedule that we've ever seen.
And so for us, this pop-up economy and this kind of global concentration of attention make it incredibly valuable for us.
NEWTON: All right, the pop-up economy, we'll see where it goes. And we'll see if the World Cup in general lives up to the hype.
Frank Cooper, appreciate it. Thanks so much.
COOPER: Thank you for having me.
NEWTON: Now, if the measure of a business is how long it's been operating, then few have been as successful as the Sherborne Arms. It's been serving
customers in England's Cotswolds regions since the late 1600s.
[16:40:02]
It was a turbulent time, we'll remind you, marked by civil war, plague and scientific breakthroughs. Now, Richard got the best job at this network for
sure, paid a visit to this historic pub to find out the secret to its longevity.
(BEGIN VIDEOTAPE)
RICHARD QUEST, CNN ANCHOR, QUEST MEANS BUSINESS (voice-over): In the Cotswolds, you're never too far from a traditional English pub. In the
market town of Northleach, I visited an historic establishment, the Sherborne Arms, where I'm going to get a true taste of pub culture.
UNIDENTIFIED MALE: Well, it's been a pub at least since the late 1600s. That's as far back as I've heard. The dates on the front of this pub, 1876,
is when it became the Sherborne Arms.
QUEST: So tell me, what makes a good pub?
UNIDENTIFIED MALE: A number of things, I suppose. Atmosphere being probably chief among which for me, you know, when I walk into somewhere and it'd
just be like tumbleweed town, it's a sort of a community hub as well, that kind of community feel.
QUEST: Right. But is that still the case?
UNIDENTIFIED MALE: Yes, definitely. It's just one of the pillars for us here. You know, everybody, you know, sort of Monday to Sunday is on a first
name basis. You kind of by and large know what 70 percent of the people are coming in and having a drink or what they're having to eat, where they're
going to sit. You know, that's kind of we're blessed around here with that because the little village isn't that, everyone sort of hunkers down.
The pub is the community because in Northleach when the shop, you know, the shop shuts at 8:00, after 8:00, the Sherborne Arms is the only place open.
So if you want to go and meet someone short of them coming to your house, you kind of come in here.
QUEST: So this local pub right here. So ideally what you want is, hello, hello, how are you? And then you say, oh, the usual, Richard. Is that how
it goes?
UNIDENTIFIED MALE: Pretty much. Yes. I'd have it poured I'd see you coming through the window.
QUEST: Even better. Even better. And pull hard or pull gently?
UNIDENTIFIED MALE: Don't be too aggressive, but don't be too soft. You want it quite.
QUEST: This is really -- this is really helpful. Don't be too aggressive, but don't be too soft.
UNIDENTIFIED MALE: Slow and steady wins the teddy. Nice smooth pulls all the way and then push it back.
QUEST: Slow and steady --
UNIDENTIFIED MALE: Wins the teddy.
QUEST (voice-over): I pulled a decent enough pint. At least I thought so.
Could do a slightly larger head.
(Voice-over): Well, it seemed to be decent enough for our cameraman anyway.
UNIDENTIFIED MALE: That is perfect. Well done.
QUEST: There we go.
(END VIDEOTAPE)
NEWTON: There's Richard, always so generous with the crew.
When we get him back here, I'm going to actually ask him what a teddy is because I didn't quite figure that out. So don't worry. We'll get back to
you on that.
I also want to note something I didn't notice before. The Sherborne Arms, 150 years young this year. Incredible. Lovely story. Thank you, Richard.
And that is QUEST MEANS BUSINESS. I'm Paula Newton. Up next, see more of Richard's adventures in the Cotswolds in "The World of Wonder."
(COMMERCIAL BREAK)
[16:45:35]
QUEST (voice-over): I'm Richard Quest. I love traveling the world. And I'm not done yet.
It's time to embrace new adventures.
It doesn't get any better than this, does it?
Seize the moment. In this World of Wonder.
"There is no time like spring when life's alive in everything." So wrote the romantic English poet Christina Rossetti. And it fits the Cotswolds
perfectly. Around two hours' drive from Central London, the Cotswolds acts as a magnet to anyone who wants to experience the very best of the British
countryside and village life. It sits next to a rich cultural destinations like Oxford and Shakespeare's birthplace, Stratford-upon-Avon.
Here there is one brand that's become synonymous with the upmarket lifestyle to be had in the Cotswolds. It is Daylesford. Owners of pubs and
cottages throughout the area, and a farm that started it of all which for me is the real star. Here it is all about making the most of the land and
the animals that live on it, and still making a profit. It is, after all, a business.
RICHARD SMITH, FARMS DIRECTOR, DAYLESFORD: What do we put back in to create productivity, fertility and growth? Do you want it in one word? Manure.
Yes? (EXPLETIVE DELETED). I produce 5,000 tons of poo a year from animals on this farm. What I do is, is that I stack it in big heaps. I turn it over
every six weeks and it aerobically digests down into a very beautiful, friable medium which no longer resembles or smells like poo. And we use
that as a fertilizer.
QUEST: Are you doing things that are the luxury of a large farm with a deep pocket?
SMITH: 100 percent not. I'm doing it because I'm fascinated by the fact that breeding the right animal fit for the environment works.
QUEST (voice-over): The passion for this project is abundantly clear. But if Richard thought I was going to stand chatting on a hill all day, well,
we could have talked until the cows come home. But instead of cows, let's go lambing. After all, it is spring.
You know that phrase about busy as a bee? Well, it's not just the farmers that are working hard. The bees themselves are here.
This is going well, isn't it?
UNIDENTIFIED MALE: Yes. He said he could dress himself.
QUEST: Well, they were wrong on that.
(Voice-over): I am well-protected and I'm still scared. Let's be blunt. I don't want to be stung.
Oh, my goodness. Get away. It is very disconcerting. Sorry, I'm just leaving. Get away. It's chasing me.
(Voice-over): Where is the honey? Where is the honey?
MARTIN KNIGHT, BEEKEEPER, CALCOT MANOR: You're now holding a bee frame that's full of honey. So you can feel the weight of the honey.
QUEST: I can.
(Voice-over): I survived, not a single sting. As Winnie the Pooh elegantly put it, "The only reason for being a bee that I know of is making honey and
the only reason for making honey is so as I can eat it."
Now did someone say it was tea time? Afternoon tea in the English countryside is an absolute must. A ritual that shall not be trifled with.
Even so, watch your P's and Q's. There are minefields to avoid.
[16:50:00]
So I was always taught that the cream is de facto the butter, and goes on first, and then the jam goes on top. But, but I've also been told it
doesn't matter. Which way would you prefer, Chef?
JOHN JEWELL, EXECUTIVE CHEF, CALCOT MANOR: I think the most important thing is that for a celebration like afternoon tea, that the way that you want to
do it is the right way.
QUEST: That's suitably, that's suitably diplomatic.
JEWELL: My technical culinary view on it, jam is more adhesive. So when you put the cream on after it sticks to it. And the most important part, which
is actually the quality of the scones and the quality of the cream, and the idea is that it's perfectly cooked scone is that there's a natural break.
So you should be able to break the scone. (INAUDIBLE).
QUEST: Will you be offended, Chef, if I use honey on my scone?
JEWELL: I think considering the bees are so local that it would be wrong not to.
QUEST (voice-over): I am forgetting my manners. A chair for chef.
There we go.
JEWELL: Wonderful.
QUEST: Have a seat, Chef. Now we're talking tea cake. That taste is -- Chef, you have them.
(COMMERCIAL BREAK)
QUEST (voice-over): Blenheim Palace plays a prominent role in Britain's history.
WINSTON CHURCHILL, FORMER BRITISH PRIME MINISTER: We shall accept support and endure any and all sensible proposals, however severe, which are truly
made in the national interest.
QUEST (voice-over): For it was here where the country's wartime prime minister, Winston Churchill, was born, and a place where he returned to
give political speeches. Churchill was a veritable newcomer at Blenheim, whose history stretches much further back.
CARMEN ALVAREZ, CONSERVATION MANAGER, BLENHEIM PALACE: Blenheim Palace, for me, signifies the symbol of power, the power of a very relevant family in
history for England, from Britain, everyone who was anybody in the 18th Century or earlier. What they wanted to do is show off how relevant they
were back then. And in the case of the Churchill family, they were the family.
QUEST: The fascinating part about Blenheim Palace is the -- what exactly is it? And I, just as I was walking around, there's that -- there's a poster
that says, is it a monument? Is it a gift? Is it a national institution? What exactly is it in your view? It's everything.
ALVAREZ: It's all the above. It's absolutely everything. And that's the great thing about Blenheim. You can read the history as it is. You can read
between the lines and you can actually enjoy as it is, as a tourist attraction, for example, these days.
QUEST (voice-over): The Blenheim was even completed at all is remarkable on so many levels.
The project ran out of money and construction had to be stopped several times. The government washed their hands of the whole thing. The architect,
the queen, the Marlboroughs, they all fell out at some point and the Marlboroughs even went into exile. By the time the whole thing was
completed 20 years later, everyone had fallen out and it was vastly over budget.
[16:55:03]
(Voice-over): Differences were put aside, and since 1987, this palace has been recognized as a UNESCO World Heritage site. Run by the Blenheim Palace
Heritage Foundation, an independent charity. A place this big requires a lot of maintenance. Work on the roof was taking place during our visit.
UNIDENTIFIED MALE: The money was needed elsewhere to further the building of the palace.
QUEST: Roofs are expensive, so to help pay for the roof, you are selling slates?
AIMEE-ANNA AKINOLA, JUNIOR PROJECT MANAGER, BLENHEIM PALACE HERITAGE FOUNDATION: Yes. So we've got a campaign called "Sign a Slate." And anyone
who's interested can sign up, pay some money to get a slate for themselves and they get to sign it. They can put whatever they want on it, and that
will end up in the roofs of Blenheim hopefully forever.
QUEST (voice-over): What to write? An old house and --
This is a moment in history.
(Voice-over): Artificial intelligence. Claude might have some ideas.
I am about to sign one of the roof slates at Blenheim Palace. I want some appropriate quotation that I can write on the slate, something --
(Voice-over): A.I. might be clever, but it can't do much without a good cell signal. And when we did connect Claude didn't really hit the mark.
Many hands have shaped this place. I was here so were the century. Oh, good grief.
(Voice-over): And then from the rafters, an all-too-familiar Aussie accent. Ah, typical. Artful has just cracked it.
ARTFUL ANDREW, CAMERAMAN: Truly it's going to be something about being profitable.
AKINOLA: Yes.
QUEST: Whatever the years may throw at you, I know it will be profitable.
(Voice-over): The scaffolding on the roof will start to come down later this year. Blenheim Palace has so much. The interiors, of course,
incredible. And the gardens designed by the legendary landscape architect capability brown. These are no less spectacular.
The whole place just oozes what?
ANDY MILLS, HEAD GARDENER, BLENHEIM PALACE: To me it oozes space and wealth and power. It's what it's supposed to be. This is the English Versailles,
you know, the first duke beat, Louis the 14th, utterly defeated at the Battle of Blenheim. And you know, he was given the money and the land from
a grateful nation. And this place was built. And then the land created around it. And it is about grandeur and opulence and power.
QUEST: From cute and charming cottages to majestic, magnificent manor houses, the Cotswolds got it all. It's truly the destination for all
seasons, and that's why you'll want to come here and visit it for yourself. Come to the Cotswolds, totally part of a "World of Wonder."
(COMMERCIAL BREAK)
END
